ICT Helpdesk Administrator, Nairobi

The International Livestock Research Institute (ILRI)and the World Agroforestry Centre (ICRAF)are seeking to recruit an ICT Helpdesk Administrator reporting to the ICT customer Services Manager, to be based at ICRAF offices in Nairobi who will be responsible for managing ICT Helpdesk as well as providing administrative support to the ICT unit.


  • Manage the ICT Helpdesk functions i.e., logging user requests; providing first level support, assigning requests to appropriate ICT staff, monitoring and reporting of incidents; generating and sharing of monthly helpdesk reports etc.
  • Provide Administrative support to the ICT Unit and serve as first point of contact for service providers, suppliers, partners and visitors
  • Maintain and update ICT Unit records and databases and process recharges for services provided through the ICT Department and monitoring the departments cost centre including bookings for these services
  • Manage corporate accounts for services obtained from Telecommunication companies and other service providers
  • Process arrival and clearance of staff as per the set procedures and update the ICT portal/website with relevant information and participating in ICT Projects as required

    Skills and Qualifications:

  • Bachelor's degree computer Science/Information Technology or a Business related field with higher Diploma in IT.
  • At least one year of relevant experience in a position with similar responsibilities
  • Training in customer service and good customer service orientation; however, training in Administration will be an added advantage.
  • Basic ICT diagnosis and support as well as good communication and interpersonal skills

    Terms of appointment:

    This is Nationally Recruited Staff (NRS) position based at ICRAF campus and is on initial 2 year contract renewable subject to satisfactory performance and availability of funding.

    Salary and benefits will be in line with those provided within ILRI's NRS scheme.

    Job level and salary:

    This position is job level 2B and starting salary is KES 65,833 per month.

    This is exclusive of other benefits provided within ILRI’s Nationally Recruited Staff Scheme.

    Applications addressed to the Human Resources Director

  • A cover letter
  • Curriculum vitae and the names and addresses (including telephone and email) of three referees who are knowledgeable about the candidate's professional qualifications and work experience should be emailed to:recruit-ilri-Ken@cgiar.org by 31st August,

    The position title and reference number "ICT HELPDESK ADMINISTRATOR - ICT/HA/08/11" should be clearly marked on the subject line of the email applications.

    To learn more about ILRI, visit our website at www.ilri.org

    ILRI is an equal opportunity employer

    For more job vacancies, see: World Press Photo Contest Website

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