ICT Helpdesk Administrator ILRI

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The International Livestock Research Institute (ILRI) is a globally networked research institute based in Africa.

ILRI works to help reduce poverty, hunger and environmental degradation by enhancing animal agriculture in developing countries.

ILRI positions its work at the dynamic interface of poverty alleviation and sustainable livestock livelihoods.

ILRI’s headquarters are in Nairobi, Kenya, with a principal campus in Addis Ababa, Ethiopia.

The World Agroforestry Centre (ICRAF) is supported by the Consultative Group on International Agricultural Research (CGIAR), generates science-based knowledge about the complex role that trees play in agricultural landscapes, and uses its research to ensure that policies and practices benefit the poor and the environment.

Its headquarters are in Nairobi.

ILRI and ICRAF are seeking to recruit two ICT Helpdesk Administrators.

One for ILRI Nairobi campus and the other for ICRAF-HQ who will be responsible for managing the respective ICT Helpdesks as well as providing administrative support to the ICT Unit.

Specific responsibilities include:

  • Manage the ICT Helpdesk functions i.e., logging user requests; providing first level support, assigning requests to appropriate ICT staff, monitoring and reporting of incidents; generating and sharing of monthly helpdesk reports e.t.c
  • Provide Administrative support to the ICT Unit.
  • Serve as first point of contact for service providers, suppliers, partners and visitors
  • Maintain and update ICT Unit records and databases.
  • Process recharges for services provided through the ICT Department and monitoring the department’s cost centre including bookings for these services
  • Manage corporate accounts for services obtained from Telecommunication companies and other service providers Process arrival and clearance of staff as per the set procedures
  • Update the ICT portal/website with relevant information and participating in ICT Projects as required

    The successful candidate should have:

  • Bachelor’s degree in computer Science/Information Technology or a Business related field with higher Diploma in IT.
  • At least one year of relevant experience in a position with similar responsibilities
  • Training in customer service and good customer service orientation; however, training in Administration will be an added advantage.
  • Basic ICT diagnosis and support skills
  • Good communication and interpersonal skills
  • This is a Nationally Recruited Staff (NRS) position and is for a two- year contract period; renewable subject to availability of funds and individual performance.

    Salary and benefits will be in line with those provided within ILRI’s NRS Scheme.


    Interested applicants who meet the above requirements should send a cover letter, curriculum vitae and names and contact details of three professional referees to the Human Resources Office, e-mail: recruit-ilri @ cgiar.org

    Please indicate clearly on the subject line, the title and reference number of the position.

    We regret but only online applications will be considered and only short listed candidates will be contacted.

    Application Deadline; Friday, 23rd October.

    For More Information and Application;International Livestock Research Institute (ILRI) Website

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