RMA

Short for return materials authorization or return merchandise authorization, RMA is a form set up by the manufacturer that allows the customer to return a product for an exchange or refund. RMA is similar to a tracking number in that it is used to identify and track the returned item. An RMA usually includes details like the reason for return and where to send a refund or exchange.

Note

Without an RMA, most companies will not accept your product return.

Where should I send the RMA?

Most companies require that you include the RMA with the product that you are returning. For example, if you are returning a computer the RMA should be included inside the same shipping box as the computer. If you have already sent the item back for a replacement or refund without the RMA, you'll need to contact the company so you can determine the process for returning the item.

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