Problem Steps Recorder

Problem Steps Recorder


  • The Problem Steps Recorder or Steps Recorder is a feature first introduced in Windows 7 and included with Windows 8 and Windows 10.

  • It allows the user to walk someone else through a problem they can't describe with only words.

  • With the Problem Steps Recorder, the user can record all of the keystrokes and windows the user is seeing that led up to the error or problem.

  • The recording process facilitates troubleshooting the error, as you can view each event that preceded it.

    How to use the Problem Steps Recorder

  • Click Start or press the Windows key.

  • Type either Problems Steps Recorder or PSR.

  • Click on PSR or Steps Recorder in the search results.

  • Minimize the PSR program window.

  • Go to the first page of how you are getting to the problem.

  • Go back to the PSR program and click on Start Record.

  • Start with the first page and click on everything you clicked on that lead you to the error or problem.

  • Go back to the PSR program and click Stop Record.

  • In the Save As box, select the location where you want to save the recording file.

  • Type in a name for the recording file and click Save. This saves the file as a zip file in the location you chose.

  • You may now access the recording file or send it in an e-mail to someone who is helping you troubleshoot the issue you are having with your computer.


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