People Performance Group Field Service Technician Uganda Jobs

People Performance Group Field Service Technician Uganda Jobs

Job title:
  • Field Service Technician
    Employment type:
  • Full time
    Country:
  • Uganda
    City / Location:
  • Kampala
    Job category:
  • Installation/Maintenance/Repair
    Min. years of experience:
  • 2 years
    Required languages:
  • English
    Required IT skills:
  • MS WordMS ExcelMS OutlookWindows 2000/XP/Vista/7
    Minimum degree:
  • Bachelors degree

    Purpose of the Job:
  • Provide 1st level technical support to ensure efficient and effective operation of our solution.
  • Perform daily maintenance, troubleshooting tasks and provide on-site technical support.
  • Perform Repair Center activities.

    Role:
  • Provide the 1st level support for technical issues.
  • Ensure the resolution of incidents within specific time constraints.
  • Perform user management and routine system administration tasks.
  • Respond to requests of other technical teams.
  • Troubleshoot and resolve IT issues.
  • Coordinate service activities with other Field Service Technicians.
  • Maintain a test environment.
  • Perform monitoring activities.
  • Test all new releases and upgrades.
  • Install, configure, optimize & maintain systems and applications.
  • Maintain accurate and updated documentation.

    This also involves:
  • Identify situations requiring urgent attention and escalate as appropriate
    Coordinate deployments with other Field Operations Team members and other teams.
  • Provide feedback and contribute to improvement initiatives.
  • Work outside business hours and availability for on call support depending on business requirements.

    How to apply:
  • To apply please send your CV and cover letter with 3 work related referees to the address or e-mail below.
  • Plot 8 Kitante Close
  • P.O.Box 12405
  • Kampala
  • Email: application@ppg.co.ug
  • While we thank all applicants for your interest, only those selected for interviews will be contacted.
  • Any form of lobbying will lead to automatic disqualification.
  • Interested candidates should apply online by 23rd December 2018
  • For more information and job application details, see; People Performance Group Field Service Technician Uganda Jobs

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