Fairmont Hotels Employment in Kenya

Fairmont Hotels Concierge Employment in Kenya


Summary of Responsibilities: Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Assist guests with mail, messages, and any plans or arrangements they require
  • Assist with any plans or arrangements the guest intends to make during their stay
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies

    Qualifications:

  • Previous customer related experience an asset
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

    Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Frequent standing and walking throughout shift

    For more information and job application details, see; Fairmont Hotels Concierge Employment in Kenya




    Fairmont Hotels Executive Sous Chef Employment in Kenya

    Summary of Responsibilities:

    Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
  • Manage all Kitchens in the absence of the Executive Chef
  • Create all food menus with the guidance of the Executive Chef
  • Complete daily market lists to ensure quality food ordering while maintaining budgeted costs
  • Meet with Storekeepers to ensure quality & par levels are maintained
  • Interact closely with the Catering department to assist in function menu co-ordination and meet with clients as required
  • Conduct daily shift briefings with all Sous Chefs
  • Ensure all kitchen Colleagues are aware of standards and expectations
  • Liaise daily with Outlet Managers and Sous Chefs to keep open lines of communication regarding guest feedback
  • Balance operational, administrative and Colleague needs
  • Ensure proper staffing and scheduling in accordance to productivity guidelines
  • Follow kitchen policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned

    Qualifications:

  • Previous leadership experience in the culinary field required
  • Journeyman’s papers or international equivalent required
  • Diploma Certification in a Culinary discipline an asset
  • Proven track record of cost control including food, equipments, labour and wastage to meet the goals and the hotel’s financial goals
  • Computer literate in Microsoft Window applications required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

    For more information and job application details, see; Fairmont Hotels Executive Sous Chef Employment in Kenya




    Fairmont Hotels Housekeeping Supervisor Employment in Kenya

    Summary of Responsibilities: Reporting to the Executive housekeeper, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed
  • Handle Guest concerns and react quickly, logging and notifying the proper areas
  • Actively participate in daily briefing, daily warm up and department meetings
  • Ensure Room Attendants are informed daily about priorities in their section
  • Follow departmental policies and procedures
  • Report necessary maintenance items
  • Follow all safety and sanitation policies
  • Other duties as assigned

    Qualifications:

  • Proficient in English (verbal & written) essential
  • High school diploma or equivalent preferred
  • Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
  • Proven training skills
  • Experience with Hotel Property Management System, Micros-Fidelio desirable
  • Proactive with a meticulous eye for detail
  • Strong organizational, supervisory and communication skills
  • Able to convey information and ideas clearly
  • Ability to evaluate and select among alternative courses of action quickly and accurately
  • Work well in stressful, high-pressure situations
  • Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

    For more information and job application details, see; Fairmont Hotels Housekeeping Supervisor Employment in Kenya]


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