The Good Earth Group Job Vacancies

7. Good Earth Hostess Jobs in Kenya

The incumbent in this position is responsible for Welcome and warmly greet guests on arrival, addressing them by name whenever possible. Manage the efficient and timely seating of guests to a table that best serves their wishes, during an assigned shift in a courteous, professional manner according to proper service standards as set by The Good Earth Group.

Responsibilities

Set up dining rooms and make reservation arrangements

Maintain clean and organized tables and work area

Warmly and graciously greet all guests upon arrival

Managing the phone to take reservations and takeout orders in between speaking with customers waiting to be seated

Where applicable and when possible, open the front door for guests entering or leaving the restaurant

Before seating guests, inspect tables for proper presentation and completeness of table layout

Seat guest guests based on guest preferences and balancing of customer flow in service stations

When immediate seating is limited, record guest names and number of people in party and provide guests with estimated waiting time and inform the party when tables become available

Accommodate special seating requests for guests whenever possible

Upon seating, offer guests a menu and inform them of their server’s name

Present menus and take orders when possible. Ensure the quality and quantity of menus is sufficient to cater to the number of guests

Assist service when and as needed by relaying orders to the kitchen and ensure all orders are filled in a timely and accurate fashion

Relay messages to servers and bus persons as needed

Thank guests as they leave and invite them to return

Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant

To understand and strictly adhere to the Hotel’s Employee rules & regulations

Performs any other duties as assigned to him/her by management

Qualifications

High School Graduate or equivalent.

Minimum of two years’ experience as a hostess with an up-scale, high volume restaurant preferable.

Ability to multitask and attention to detail

Superior customer service and people skills

Knowledge of restaurant business operations

Flexibility in the scheduling

Cross cultural sensitivity

Teamwork / co-operation

Listening and oral skills

Basic writing skills

Able to exert fast-paced mobility for period of up to 4 hours in length

Strength to lift trays frequently weighing up to 10 kilos.

Other Skills

Fluency in local language

Fluency in English

Knowledge of PILOT, MS Office, Gmail

KES 18,000 (gross pay)

How To Apply

For more information and job application details, see; The Good Earth Group Jobs in Kenya .

8. Good Earth Restaurant Manager Jobs in Kenya

To manage the Restaurant as a successful independent profit center, ensuring that all functions are successfully executed in a courteous and professional manner, ensuring maximum guest and employee satisfaction consistent with The Good Earth Group Standards, through planning, organizing, directing, training and controlling the Food and Beverage operation and administration.

Responsibilities

To ensure that the outlet is managed efficiently according to the established business, budget and marketing plan as set by The Good Earth Group.

To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

To ensure that the outlet cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.

To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventory, and to ensure that the outlet is adequately equipped.

To conduct monthly inventory checks on all operating equipment and supplies.

To control the requisitioning, storage and careful use of all Operating Equipment and Supplies (OS&E).

To ensure that restaurant premises, Furniture Fixtures and Equipment (FF&E), silverware, glassware, porcelain etc. is clean and in good working order.

To ensure reservation requests are carried out accurately.

To conduct daily pre-shift briefings with employees on daily specials, VIP

guests, events and entertainment as well as expected budget figures.

To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Director of Operations if no immediate solution can be found and assure follow up with guests.

To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.

To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.

To strictly adhere to the established operating expenses and ensure that all costs are controlled.

To ensure an effective payroll control through a flexible work force. Maximize utilization of employees and maintain close cooperation with other Food & Beverage outlets.

To obtain and account for the correct settlement of all sales and be overall responsible for the cashier and their maintenance.

To handle voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures and account for all checks used during each shift.

To ensure that prices and portions are offered in accordance to food and beverage profit objectives.

To increase the sales/profits by assisting in the implementation of a sales & marketing plan using strategies such as in-house and up-selling activities, promotions, events etc.

To be visible on the floor during time of operations.

To work pro-actively to minimize complaints from guests.

To carry out quarterly, bi-yearly, yearly inventory of operating equipment as well as conducting monthly par stock checks.

To maintain the outlet communication board.

To maintain the Daily Log Book.

To submit all guest / staff incident reports.

To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.

To attend and contribute towards Food & Beverage Meetings and conduct Daily Pre-shift Meetings.

To provide the Purchasing Department on time with detailed Product and Purchase Specifications for items needed in the outlet.

To stay abreast of applicable liquor laws, restaurant limitations and any other legal requirements.

Maximize employee productivity and morale within the outlet and consistently maintain discipline within the group’s guidelines and local regulations.

Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.

To assist in the selection and recruitment of suitable employees for the outlet.

Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.

Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.

Conduct annual performance evaluations for junior employees.

To understand and strictly adhere to the Rules & Regulations established in regards to the group’s policy on Fire, Hygiene, and Health & Safety.

To ensure that all potential and real hazards and maintenance issues are reported and rectified immediately.

To have complete understanding of the group’s Employee Handbook and adhere to the regulations contained within.

Performs any other duties as assigned to him/her by management.

Qualifications

High School Graduate or equivalent.

Hotel Management Diploma/Degree an asset

3-5 years experience in a 5 star hotel in similar position

Competencies

Building teamwork

Developing others

Motivating others

Planning/ Organization

Problem solving & Decision Making

Conflict Management

Entrepreneurial Orientation

Stress Management

Interpersonal Skills

Change Management

Task Achievement

Adaptability/ Flexibility

Concern for quality

Influence

Initiative

Managing Performance

Relationship

Teamwork/ Cooperation

Cross cultural sensitivity

Interpersonal skills

Customer service orientation

Communication

Listening and Oral Skills

Written skills

Technical Competencies

Knowledge of hotel products and services

Individual Characteristics

Enthusiastic and pleasant personality

Able to exert fast-paced mobility for period of up to 4 hours in length.

Creativity

Integrity

How To Apply

For more information and job application details, see; The Good Earth Group Jobs in Kenya .


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