Childline Kenya Careers

3. Childline Kenya ICT Officer for a Call Centre in Nairobi

Childline seeks to recruit an ICT Officer, who will work with the Executive Director Childline Kenya to drive the use of technology in the organization, provide effective IT systems, help develop and implement IT standards and policies, and provide technology support and solutions to meet the needs of Childline Kenya.

The ICT Officer will manage the overall technology infrastructure for the Helpline and CLK Offices including planning, implementation and management of the software applications and hardware infrastructure that support operations.

S/he is a member of the Senior Management Team (SMT) and will take part in Board Meetings and Committees as required.

The ICT Officer will also be responsible for: assessment of applications and technology; formulating and presenting solution options to various levels of management; and influencing and advising on the equipment or software selection process.

S/he is a member of the Senior Management Team (SMT) and will take part in Board Meetings and Committees as required.

Specific Tasks and Responsibilities

Equipment and Software

Configure and deploy new and refurbished workstations, laptops and peripheral equipment.

Install, troubleshoot, repair, update and maintain workstations and laptops.

Provide software and system troubleshooting and support.

Proactively schedule software upgrades and patching.

Assure all software on equipment is licensed and keep record of licenses, and track license.

Network and Security

Monitor network to ensure network functionality and availability to all system users.

Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.

Support existing/new server/s and administer access rights for all users in the office.

Maintain local and server based anti-virus software.

Inform and train users and management in how to adhere to global

and local security ICT policies.

Systems Planning

Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning.

Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids.

Test new equipment and applications and provide thorough feedback.

Training

Train new and current employees on computer software and ICT systems.

Assess user capacity and suggest trainings and areas in need of improvement.

Specific Skills, Knowledge and Experience:

Bachelor’s degree or higher within information technologies, or substantial working experience within relevant fields and have obtained and maintained relevant certificates

Professional knowledge of network technologies and Windows clients

Experience in handling servers and related access management control

Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues

Willing to take ownership of issue analysis and resolution efforts

How to Apply:
Interested applicants should send their application letters and Curriculum Vitae, including names of three referees to: vacancy@childlinekenya.co.ke on or before January 20, 2017. Only shortlisted candidates will be contacted.

The application should be addressed to the

Executive Director, Childline Kenya,
P.O Box 10003-00100,
Nairobi, Kenya

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