Chebango Tea Factory Job Vacancies

5. Chebango Tea Factory Customer Service Officer Jobs in Bomet, Kenya


Reports to:
Support Services Manager

Job purpose: Builds business by maintaining relationships with clients.

Supervises: Customer care staff

Key Responsibilities
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Disseminate information on policy changes and tea production to the existing and potential buyers all over the world.
  • Facilitate regular certification of the company teas as demanded by the international standard organization (ISO) and the tea trade.

    Accountability
  • Decision Making: In liaison with the Factory manager make decisions on different marketing issues of the company.
  • Responsibility over data or information and assets
  • Responsible for any company asset under custody.

    Responsibility over staff: Customer services staff

    Required qualifications
  • Degree or Diploma in business administration/ sales & marketing from a recognized institution
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge
  • Desirable Experience carrying out market survey for tea products.

    Relevant Experience and Key skillsAt least two (2) year’s experience in sales and marketing.

    Personal Attributes
  • Excellent Presentation Skills
  • Client Relationships
  • Good negotiation skills and creative.
  • Interpersonal skills
  • Communication skills – verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

    Performance Standards:
    As per Key Performance Indicators (KPI) detailed in the employee’s annual work plan.

    For more information and job application details, see; Chebango Tea Factory Jobs in Kenya


    6. Chebango Tea Factory Factory Manager Jobs in Bomet, Kenya

    Reports to:
    Director

    Supervises:
  • Team leaders, Production
  • Support Services

    Job purpose: To manage all factory operations

    Management Responsibility
    Member of the Factory Management Committee

    Key Responsibilities:

    Production
  • Making sure that the tea is produced on time and is of high quality.
  • Plan daily, weekly and monthly production schedules and oversee the execution by factory staff
  • Oversee all
    materials movement; from raw material purchases though the operations processes and up to finished goods storage and shipment
  • Coordinate, set up and implement standard operating procedure for all production operation.

    Finance
  • Financial management and control; Ensure laid down policies and procedures for accounting, payment, purchasing, selling of tea, are adhered to.
  • Estimating, negotiating and agreeing budgets and timescales with clients and other line managers.

    Logistics
  • Logistics; organize and ensure cost-effective and timely delivery of all materials and payments for suppliers and from customers

    HR
  • Human resource: recruiting suitable qualified staff and development to build a strong team and manage labor costs with support from the HR officer.
  • Oversee proper implementation of HR function to maintain zero staff unrest, comply with NEMA regulations, ensure zero workplace accidents, fire incidents and ensure staff training as necessary

    Management and Administration
  • Monitoring standard of tea produced and implementing quality control programs
  • Implement and drive continuous improvement activities through implementation of change management process and best practices.
  • Maintain records and compliance with local government bodies (NEMA, KEBS, etc) to ensure company is always in good operating standard

    Environment and Safety
  • Ensuring that health and safety guidelines are followed.

    Accountability
  • Decision Making: Makes production decisions with the Factory Management Committee
  • Responsibility over data or information and assets
  • Responsible for ensuring efficiency of factory and quality of products developed

    Responsibility over staff: All factory staff

    Required qualifications
  • Diploma or Degree in Management or a Business related course preferred

    Or
  • B.Sc. Degree in Mechanical, Agricultural or Production Engineering or equivalent qualifications from a recognized University.
  • Specialised training and experience in tea manufacturing factory

    Relevant Experience and Key skills
  • Should have at least 5-year experience in tea factory and field operations.

    Personal Attributes
  • Good administrative capability of monitoring and supervising tea production
  • Strong with numbers and comfort with technology
  • Excellent Communication skills- Writing and Verbal

    Performance Standards:
    As per Key Performance Indicators (KPI) detailed in the employee’s annual work plan.

    For more information and job application details, see; Chebango Tea Factory Jobs in Kenya

    More Chebango Tea Factory Jobs in Kenya at - Page | 1 | 2 | 3 | 4 | 5 |

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