World Vision Jobs in Kenya

World Vision Senior Director – Water, Sanitation and Hygiene Jobs in Kenya

Application Deadline 10th July 2017

Key Responsibilities:

Set Strategic Priorities:
  • Develops annual WASH Business Plans with the Regional WASH Directors, Support Offices, and National teams.
  • Provides thought WASH leadership both within and outside WV.
  • Ensures integration of WV distinctives and ethos in WASH implementation.
  • Ensure alignment of WASH programming with global sector approaches and project models.
  • Ensure overall compliance with Partnership standards and industry standards.
  • Oversee the quality and coverage of WASH programming.
  • Champion cross-sector collaboration for integration of WASH with other sectors.
  • Provide Operational Accountability:
  • Ensure donor promises are met or exceeded.
  • Measure extent to which resourcing opportunities meet WASH operations needs and impact child well-being.

    External Engagement:

  • Actively positions WV as the NGO of choice with potential and key partners, donors and stakeholders through quality WASH programming and evidence of impacts.
  • Participates in high level international and regional meetings, forums and conferences as required.
  • Collaborates with Faith and Development actors externally as we seek to integrate faith into all our programming.

    Knowledge, Skills & Abilities

    Minimum Qualifications:

  • Master’s degree required in international relief and development, engineering or business, plus related professional work experience.
  • Excellent in written reporting and in verbal communication in English.
  • Strong experience and proven skills in leading a team of technical professionals.
  • Leader with minimum 5 years’ experience designing and leading WASH programming in the developing world.
  • In-depth knowledge/expertise in WASH programming including evidence based best practices.
  • Strong relational and networking skills, demonstrated ability to supervise teams, and significant experience engaging with donors and fundraisers.

    For more information and job application details, see; World Vision Senior Director – Water, Sanitation and Hygiene Jobs in Kenya

    World Vision Service Management Specialist II Jobs in Kenya

    Application Deadline 3rd July 2017

    Key Responsibilities:

    Technical Support:

  • Second point of contact and day-to-day technical support to end users.
  • Responds to Level 2 support requests via multiple sources such as phone and e-mail.
  • Diagnoses problems by evaluating multiple options and escalates problems when necessary as per procedure.
  • Interacts with clients in a courteous and professional manner.
  • Participates in integration and user acceptance testing of new service desk tools/practices.
  • Creates, modifies and reviews documentation of issues resolutions.
  • Documents solutions to common problems and responses to frequently asked questions.

    Service Level Agreements:

  • Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.
  • Explains service procedures to clients.
  • Follows up in a timely manner to ensure customer satisfaction.
  • Keeps performance metrics.
  • Identifies recurring and potential problems and notifies team members.
  • Recommends ideas for improving queue time, abandoned call rates and first contact resolution.

    Knowledge, Skills & Abilities

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
  • Technical certification in one or more IT disciplines or technology. E.g. ITIL Foundation, Microsoft certification, project management training, customer service and communication, etc.
  • Experience in Service / Account Management, Customer Support, Project Management, Continuous Improvement, or Issue Resolution.
  • Typically requires 5 to 7 years of experience within the relevant area of work performed preferably in IT or high tech industry with Service Management experience in ICT Managed Services.
  • Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
  • Understands the strategic direction set by senior management as it relates to team goals.
  • Uses considerable judgment to determine solution and seeks guidance on complex problems.
  • Effective in written and verbal communication in English.
  • Strong ability to work as part of a team and coordinate with all the staff.

    For more information and job application details, see; World Vision Service Management Specialist II Jobs in Kenya

    World Vision Project Officer - Food Assistance Information & Reporting Jobs in Kenya

    Application Deadline 22nd June 2017

    Major Responsibilities

    LMMS/CTS System Operation:
  • Oversee wireless connectivity issues between mobile devices and roaming servers in field operations, troubleshooting where necessary.
  • Ensures correct functioning of LMMS in beneficiary registration, enrollment, household updates and commodity distribution activities.
  • Ensure Safety of data collected in the field; maintain backups and encryption of laptop data when required.
  • Support in the administration LMMS/CTS system users within the project.
  • Provide systems support and report back to the field team on state of field deployments.
  • Work with software developers and partners in new systems and upgrades
  • Report technical failures, help to replicate problems and lead field installations with system upgrades/new releases.
  • Document technical shortfalls within the existing mobile product offering and with new version releases
  • Prepare LMMS/CTS reports and forward them to relevant departments within WVK and LMMS/CTS Global IT

    Capacity Building
  • Participate in capacity development initiatives for field staff to ensure adequate LMMS/CTS coverage.
  • Support FAIR Officer to provide training to other Food Assistance staff

    Qualifications: Education/Knowledge/Technical Skills and Experience

  • Minimum of Bachelor’s degree in computer Science or IT or any other related course from a recognized University.
  • A minimum of 2 years work experience in IT or related.
  • Solid background in the Window Operating System – XP in particular. Comfortable invoking, stopping or restarting System Services, installing and uninstalling software, creating user groups and setting up user privileges.
  • Solid networking skills – able to set up, securing and administer wireless ad-hoc peer-to peer networks.
  • Ability to isolate and troubleshoot network connectivity difficulties accordingly and through running IP configuration tools, resetting wireless connections.
  • Understands TCP/IP protocol.
  • Knowledgeable of Relational Database Management Systems – exposure to MySQL highly desirable, including the use of database management tools (such as MySQL Query Browser and Administrator).
  • Ability to troubleshoot IT problems – log, track and systematically troubleshoot IT problems.

    For more information and job application details, see; World Vision Project Officer - Food Assistance Information & Reporting Jobs in Kenya

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