World Vision Jobs in Kenya
World Vision Senior Director – Water, Sanitation and Hygiene Jobs in Kenya
10th July 2017Key Responsibilities:Set Strategic Priorities:Develops annual WASH Business Plans with the Regional WASH Directors, Support Offices, and National teams.
Provides thought WASH leadership both within and outside WV.
Ensures integration of WV distinctives and ethos in WASH implementation.
Ensure alignment of WASH programming with global sector approaches and project models.
Ensure overall compliance with Partnership standards and industry standards.
Oversee the quality and coverage of WASH programming.
Champion cross-sector collaboration for integration of WASH with other sectors.
Provide Operational Accountability:
Ensure donor promises are met or exceeded.
Measure extent to which resourcing opportunities meet WASH operations needs and impact child well-being.
Actively positions WV as the NGO of choice with potential and key partners, donors and stakeholders through quality WASH programming and evidence of impacts.
Participates in high level international and regional meetings, forums and conferences as required.
Collaborates with Faith and Development actors externally as we seek to integrate faith into all our programming.
Knowledge, Skills & Abilities
Master’s degree required in international relief and development, engineering or business, plus related professional work experience.
Excellent in written reporting and in verbal communication in English.
Strong experience and proven skills in leading a team of technical professionals.
Leader with minimum 5 years’ experience designing and leading WASH programming in the developing world.
In-depth knowledge/expertise in WASH programming including evidence based best practices.
Strong relational and networking skills, demonstrated ability to supervise teams, and significant experience engaging with donors and fundraisers.
For more information and job application details, see; World Vision Senior Director – Water, Sanitation and Hygiene Jobs in Kenya
World Vision Service Management Specialist II Jobs in Kenya
Application Deadline 3rd July 2017
Second point of contact and day-to-day technical support to end users.
Responds to Level 2 support requests via multiple sources such as phone and e-mail.
Diagnoses problems by evaluating multiple options and escalates problems when necessary as per procedure.
Interacts with clients in a courteous and professional manner.
Participates in integration and user acceptance testing of new service desk tools/practices.
Creates, modifies and reviews documentation of issues resolutions.
Documents solutions to common problems and responses to frequently asked questions.
Service Level Agreements:
Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.
Explains service procedures to clients.
Follows up in a timely manner to ensure customer satisfaction.
Keeps performance metrics.
Identifies recurring and potential problems and notifies team members.
Recommends ideas for improving queue time, abandoned call rates and first contact resolution.
Knowledge, Skills & Abilities
Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Technical certification in one or more IT disciplines or technology. E.g. ITIL Foundation, Microsoft certification, project management training, customer service and communication, etc.
Experience in Service / Account Management, Customer Support, Project Management, Continuous Improvement, or Issue Resolution.
Typically requires 5 to 7 years of experience within the relevant area of work performed preferably in IT or high tech industry
with Service Management experience in ICT Managed Services.
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
Understands the strategic direction set by senior management as it relates to team goals.
Uses considerable judgment to determine solution and seeks guidance on complex problems.
Effective in written and verbal communication in English.
Strong ability to work as part of a team and coordinate with all the staff.
For more information and job application details, see; World Vision Service Management Specialist II Jobs in Kenya
World Vision Project Officer - Food Assistance Information & Reporting Jobs in Kenya
Application Deadline 22nd June 2017
LMMS/CTS System Operation:
Oversee wireless connectivity issues between mobile devices and roaming servers in field operations, troubleshooting where necessary.
Ensures correct functioning of LMMS in beneficiary registration, enrollment, household updates and commodity distribution activities.
Ensure Safety of data collected in the field; maintain backups and encryption of laptop data when required.
Support in the administration LMMS/CTS system users within the project.
Provide systems support and report back to the field team on state of field deployments.
Work with software developers and partners in new systems and upgrades
Report technical failures, help to replicate problems and lead field installations with system upgrades/new releases.
Document technical shortfalls within the existing mobile product offering and with new version releases
Prepare LMMS/CTS reports and forward them to relevant departments within WVK and LMMS/CTS Global IT
Participate in capacity development initiatives for field staff to ensure adequate LMMS/CTS coverage.
Support FAIR Officer to provide training to other Food Assistance staff
Qualifications: Education/Knowledge/Technical Skills and Experience
Minimum of Bachelor’s degree in computer Science or IT or any other related course from a recognized University.
A minimum of 2 years work experience in IT or related.
Solid background in the Window Operating System – XP in particular. Comfortable invoking, stopping or restarting System Services, installing and uninstalling software, creating user groups and setting up user privileges.
Solid networking skills – able to set up, securing and administer wireless ad-hoc peer-to peer networks.
Ability to isolate and troubleshoot network connectivity difficulties accordingly and through running IP configuration tools, resetting wireless connections.
Understands TCP/IP protocol.
Knowledgeable of Relational Database Management Systems – exposure to MySQL highly desirable, including the use of database management tools (such as MySQL Query Browser and Administrator).
Ability to troubleshoot IT problems – log, track and systematically troubleshoot IT problems.
For more information and job application details, see; World Vision Project Officer - Food Assistance Information & Reporting Jobs in Kenya
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