Wisen Group Jobs in Kenya
Wisen HR Hotel Operations Supervisor Jobs in Kenya
A fast growing boutique hotel situated in the suburbs of Nairobi, is seeking to recruit a Hotel Operations Supervisor to join their dynamic team. The Hotel offers restaurant, conference and room service.Summary
To ensure the proper execution of front desk, housekeeping, laundry, maintenance and food service standards.ResponsibilitiesEstablishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
Plans dining room, bar, and banquet operations.
Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
Requisitions supplies and equipment.
Processes reservations and advance registration payments.
Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
Answers patrons’ complaints and resolves problems.
To perform the job successfully, an individual should demonstrate the following competencies:
Identifies and resolves problems in a timely manner
Manages difficult or emotional customer situations
Responds promptly to customer needs; Solicits customer feedback to improve service Balances team and individual responsibilities
Sets expectations and monitors delegated activities
Inspires and motivates others to perform well
Takes responsibility for subordinates’ activities
Improves processes, products and services.
Understands business implications of decisions
Works within approved budget.
Is consistently at work and on time
Ensures work responsibilities are
covered when absent.
Prioritizes and plans work activities.
Approaches others in a tactful manner.
Observes safety and security procedures.
Diploma/degree in hospitality
At least one year experience in a management capacity within a hotel environment
Knowledge or formal school courses of basic Accounting and Finance principles.
Ability to communicate in a professional business setting both verbally and in writing.
Ability to operate a personal computer within a Windows based platform. Interpersonal communication abilities (people skills).
Experience in employee supervision
Experience in cash and credit card handling.
How To Apply
Interested candidates who meet the above criteria should submit their CV online application on or before 31st March 2017
For more information and job application details, see; Wisen HR Hotel Operations Supervisor Jobs in Kenya .
Applications not meeting minimum requirements will not be considered.
Only shortlisted candidates will be contacted.
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