Toyota Tsusho Vacancies in Kenya

Toyota Tsusho Customer Service Advisor & Supply Chain Coordinator Vacancies in Kenya

Mission

Customer Service:

Welcome all customer on the phone.
Telesales of the Group’s products
Management of day-to-day relations with distributor and/or user customers.

Follow-up of customer orders.

Supply Chain:

He/she carries through Cie Supply Chain objectives (Quality of forecast, stock policy)

He/she is the guarantor for the application of Supply Chain standards in local operations,

He/she is the correspondent concerning all the Supply Chain topics.

He/she participates in the development and validation of D2C service offer deployments

Coordinate to support commercial activities, inventory effectiveness, report KPIs follow up

Key Expected Results

Customer Service:

Take into account and respond to customer commercial requests, by proposing – if necessary – alternative solutions
Record customer orders

Selling distributed Michelin group products in the country by phone

Ensure order processing and monitoring of customer portfolios

Answer technical questions under control or transfer to the most competent service

Ensure liaison and additional action of field commercial teams

Customer complaint management: invoicing, accounting, credit

Integrate logistical complaints
Follow up of back orders by customer

Satisfy and ensure customer loyalty
Reliability and solidity of data entered

Contribute to commercial objectives

Reliable and timely processing of orders

Reliable and solid processing of product entries

Complaints are processed with the relevant services, the problems solved and customers informed

Reporting data accuracy (regular basis, and time to time based on business request)

Supply chain

Manage the

Bib Export tool.

He/she is the contact point for Mi supplier (transityres).

Demand forecasting and Sales Planning process .

Responsibilisation and involvement of those concerned in the building of the forecast.

Any incoherences in the forecast (argumentation and result) are identified.

Any difficulties encountered (arbitration,…) during the forecasting process are dealt with or referred to management.

Action plan applied and monitored.

Commercial actions launched locally are validated

Local SC indicators meet objectives

Corrective action plan put in place if bad results persist

Identification and propose to management , new service offers which are relevant to the needs expressed by customers.

Follow-up of products importation status with logistic cie.

Challenge internal and direct shipment customers’ requirements

Local problems (D2C, Log, Marketing) are taken well into account when new SC service offers are developed.

How to apply

Interested candidates should apply online by 30th June, 2018

For more information and job application details, see; Toyota Tsusho Customer Service Advisor & Supply Chain Coordinator Vacancies in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.

Army Jobs - Navy Jobs - Military Jobs

Scholarship 2024/25

Current Scholarships 2024/2025 - Fully Funded

Full Undergraduate Scholarships 2024/2025

Fully Funded Masters Scholarships 2024/25

PhD Scholarships for International Students - Fully Funded!

Funding Opportunities for Journalists 2024/2025

Funding for NGOs 2024/2025

Funding for Artists 2024/2025

Funding for Entrepreneurs 2024/2025

✅Over 4500 Current Fully Funded Scholarships for International Students

✅ Undergraduate Scholarships 2024

✅ Masters Scholarships 2024

✅ PhD Scholarships 2024 Click Here!

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.