Repi Soap and Detergent Plc Customer Development Manager Jobs in Ethiopia

Repi Soap and Detergent Plc Customer Development Manager Jobs in Ethiopia

Job Id: 226098

Category: Sales and Marketing

Location: Addis Ababa, Addis Ababa

Career Level: Senior Level (5+ years experience)

Employment Type: Full time

Salary: Negotiable & Attractive

Job Description

Develop and implement customer service policies and procedures

Oversee the achievement and maintenance of agreed customer service levels and standards

Direct the daily operations of the customer service team

Investigate customer's problems and find solutions.

Communicate with customers via phone, email, or letter.

Hire, train, and terminate customer service agents.

Provide scripts to read from during phone calls.

Handle major incidents that cannot be resolved by agents.

Resolve complaints and order issues

Ask customers to provide feedback on agents and customer service experience.

Keep abreast of new company products and services.

Issue refunds to customers.

Oversee product exchanges and returns.

Analyze data and statistics.

Compile and print reports on overall customer satisfaction.

Isolate and identify areas of improvement.

Train agents on how to adequately address problem over the phone or how to write correspondence.

Work with management on customer service initiatives.

Utilize social media to respond to customer complaints and praise

Job Requirements

BA/BSC/MBA/MSC in marketing & relative fields

BA/BSC 8 years experiences and MBA/MSC 6 years experiences in FMCG

How to Apply

Qualified candidates meeting the above requirements can submit their applications including the following:

Cover letter specifying the position there are applying to;

Curriculum vitae and

Non-returnable copies of academic diplomas and other testimonials.

should apply in person or sending their CV & supporting documents. (Scanned copies of qualification).

By e-mail hrrepi90@gmail.com /yibeluw@yahoo.com or mail by the following address:-

Repi Soap & Detergent PLC

P.O BOX :5537

Human Resource Department.

Addis Ababa

Repi Soap and Detergent Plc Customer Development Manager Jobs in Ethiopia