Proctor & Allan Jobs in Kenya

1. Customer Service Representative


Vacancy:
1 position

Reporting to the Sales & Distribution Manager, the following shall be the key roles:-

Key Responsibilities:

Customer Relationship Management
  • Efficient Complaints Handling; Track and maintain records for all the complaints received.
  • Give feedback in writing to customers for all the complaints raised;
  • Analyse the complaints on a monthly basis and identify long-term solutions.
  • Ensure clear communication when talking with the customers;

    Efficient Order Processing
  • Include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork;
  • Maintain proper records for all orders received;
  • Speed of invoicing

    Assisting in Sales
  • Confer with customers by telephone or in person in order to provide information about products and services;
  • Selling the company’s products provide product or service information to assist customers in making a decision about a product to buy; help generate sales leads.
  • Efficient telesales

    Market Returns
  • Efficient Returns Handling Procedure;
  • Ensure that the returns procedure is adhered to at all times – approvals should be considered before bringing back the products.
  • Handling Problems –customer inquiries & complaints in accordance with the company’s guidelines and policies; send customers their replacement products or reverse erroneous fees.

    Education
  • Education qualifications required: For acceptable performance the position requires a Diploma in Sales & Marketing, Customer Service or related.
  • Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test

    Work Experience
  • At least 3 years of experience in an FMCG environment and customer service department

    Others competencies
  • Good interpersonal skills
  • Coordinating and organizing ability
  • Active listening and attention to detail
  • Analytical skills
  • Negotiating Skills
  • Excellent selling skills
  • Assertive
  • Solution oriented

    2. Sales Representative

    Vacancy:
    1 position

    Reporting to the Sales & Distribution Manager, the following shall be the key roles:-

    Key responsibilities:
  • Targets – Set monthly targets & develop a work plan to achieve products sales targets and the KPI for each distributor in line with company expectations; responsible for distributors support towards meeting their set objectives and performance targets.
  • General Reporting – Ensure that all necessary reporting is prepared in a simple and effective manner to enable accurate and informed decisions to be effected by management; submitting activity and results reports- daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Leadership – Demonstrate good people management skills in order to motivate &
    lead a team to achieve the set objectives of the company; demonstrate strong management skills in order to manage and motivate distributors on selling Proctor-Allan products as their principle income driver.
  • Intra-company – Liaise with other sales & intra company depts. to ensure that that there is a coherent and effective execution of activity into the market place
  • Distributorship Relations – Be responsible for the whole relationship between Proctor-Allan and all its distributors within the designated territory, Arbitrate where necessary; Effectively utilize the distributor organization and their sales channels to drive sales through various promotional activities.
  • Market Intelligence – Provide regular market intelligence and competitor developments to the management; Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Recommends changes in products, service, and policy by evaluating results and competitive developments
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors; Ensure timely collection of debt.
  • Customer Service – Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Contributes to team effort by accomplishing related results as needed.

    Education
  • Education qualifications required: For acceptable performance the position requires a
  • Diploma in Sales & Marketing
  • Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test

    Work Experience
  • At least 2 years of experience in a similar position in food manufacturing concern.

    Others competencies
  • Action oriented
  • Enthusiasm
  • Selling skills – Negotiation, Self-Confidence, and Presentation Skills.
  • Time management & good in planning
  • Drive for results
  • High level of integrity , ethics & values
  • Good interpersonal skills and above all, a team player.

    Do you have the above qualifications and are able to perform the indicated duties with minimum supervision?

    If yes, kindly send your application to proctor@proctor-allan.com by Monday 21st November 2016.

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