Ideon Jobs Opportunities in Kenya

Ideon Call Center Agents Jobs Opportunities in Kenya


Job Description

Our client is a fast growing innovative company, providing excellent customer service and telesales services to its clients is seeking to hire vibrant and persuasive Call centre agents who will be responsible for delivering the overall revenue and customer growth targets.

Duties and Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

    Requirements

  • Diploma or Degree in Communication/Public Relations or Media studies
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Effectively handle telephone calls.
  • Fast and accurate keyboarding and typing skills
  • Persuasive yet convincing language skills

    How to apply

    Interested candidates should apply online by 3rd April, 2018

    For more information and job application details, see; Ideon Call Center Agents Jobs Opportunities in Kenya



    Ideon Call Center Agents Jobs Opportunities in Kenya

    Job Description

    We are looking to hire a recruitment officer for our client who will be responsible for delivering

    all duties of recruiting success throughout the organization.

    Duties and responsibilities:

  • Develop and execute recruiting plans.
  • Network building.
  • Develop and track measurable facets of the recruiting and hiring process so that the processes are transparent and measurable. Set continuous improvement goals.
  • Administrative duties and record keeping
  • Assist clients in job profiling.
  • Lead the creation of a recruiting and interviewing plan for each open position.
  • Post openings in online venues, newspaper classifieds, with professional organizations, and in other position appropriate venues.
  • Review applicants to evaluate if they meet the position requirements.
  • Demonstrate resourcefulness and initiative in dealing with daily assumptions.
  • Develop working relationships within colleges to aid in recruiting.
  • Source for business from Prospective clients

    Requirements

  • A Bachelor’s degree in Human Resource/ Personnel Management is required
  • One year experience in human resources management
  • Ability to maintain the highly confidential nature of human resources work.
  • Good communication/presentation skills
    Possess good counseling skills
  • Professional in Human Resources certification is a desirable advantage.

    How to apply

    Interested candidates should apply online by 3rd April, 2018

    For more information and job application details, see; Ideon Call Center Agents Jobs Opportunities in Kenya

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