Frank Management Kenya Jobs

Frank Management New Hotel Operations Manager Kenya Jobs


New Hotel Operations Manager Jobs Kenya 2017

Hotel operations managers oversee the entire operations of a lodging establishment: include human resources, housekeeping, security, public relations, food service, sales and finances.

Hotel Operations Manager Job Key Responsibilities

  • Overseeing delivery of consistent quality customer experiences in all food and beverage outlets in the hotel including banqueting / function business
  • Control of all costs and stock to ensure hotel profitability
  • Responsible for high standards of health & safety, hygiene, customer service
  • Contributing to initiatives to develop business, improve staff skills and guest satisfaction
  • The overall job purpose is supporting existing management team in delivering successful operations, achieving the hotel objectives and improving profitability

    Hotel Operations Manager Job Responsibilities

    Business and Financial Management

  • Operate the business in line with budget
  • Ordering and stocktaking
  • Undertake monthly business analysis and required reports
  • Identify opportunities to increase revenue and profitability

    Management of Restaurant Operations

  • Day to day management of restaurant operations
  • Dealing with contractors and suppliers
  • Property repairs, maintenance and security
  • Maintain quality standards across the business
  • Create systems and structures to improve efficiencies in operations, especially in Customer Relations,
  • Facilities, and
    F&B.
  • Create a safe environment for our staff and guests to both work and enjoy
  • Compliance with licensing laws, permits, accreditation and other statutory regulations

    Staff Management

  • Recruit and train staff
  • Provide leadership and direction to a small team of staff
  • Fortnightly staff rosters
  • Regular staff meetings
  • Understand correct awards and wages
  • The timely management of any staff grievances

    Key Performance Indicators

  • Expenses are in line with, or better than, budget
  • Increased business turnover
  • A positive working environment for staff is created and staff is supported to achieve desired business outcomes
  • Positive relationships within the local community
  • A safe work place for all staff, customers and contractors
  • Improved customer service and customer satisfaction

    Requirements for the Hotel Operations Manager Job

  • Degree in hotel, business or hospitality management;
  • 3 years of experience in management in a high volume fine dining hotel/restaurant
    proven analytical and complex problem solving ability;
  • Have knowledge of service and food & beverage operations, generally involving at least three years of front-of-the-house & back-of-the-house operations and/or assistant management positions

    How to Apply

    Qualified Interested Candidates to send their CVs to careers@frank-mgt.com CC frankmconsult@yahoo.com

    All applications should be received on/before 18th August, 2017

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