Fairview Hotel Jobs

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Fairview Hotel Front Office Manager Jobs in Kenya

Aim of the role: To provide general leadership for all Front Office operations at Fairview Hotel Limited.

Responsibilities:

  • Ensure that the department and hotel is fully compliant with all audit requirements
  • Ensure that month end and financial year end are prepared and submitted by the due deadline date monthly / annually and in conjunction with Accounts Department
  • Ensure that all arrivals are checked in with a valid and sufficient method of payment
  • Ensure that internal house accounts (non staying folios) are managed and maintained during the month
  • Manage the rooms inventory so as to ensure maximum rooms are sold, at a favourable rate and with a guaranteed, sufficient method of payment and that the 6pm release policy is adhered to at all times
  • Ensure that all expenditure is noted correctly, within budget and as per audit requirements
  • Ensure that no shows are managed on a daily basis
  • All Front Office Reports must be printed, checked and processed on a daily basis per shift
  • Ensure that all required employment procedures are adhered to
  • Ensure that each shift banking is prepared accurately and in line with audit requirements.
  • All current and future reservations must be checked on a daily basis so as to ensure; data integrity, method of payment etc.
  • All boardroom and conference room bookings must be processed correctly so as to ensure that all requirements are taken care of
  • Each shift / department must ensure that all documentation has been filed correctly
  • All emails and correspondence must be checked, processed and effectively distributed per shift per day
  • All applicable documentation must be boxed, recorded and stored in line with the relevant requirements
  • Ensure the safety and security of the staff, guests and hotel property
  • Ensure that all required stock takes are conducted in line with audit requirements
  • Ensure that all equipment is used, stored and maintained in line with operating procedures
  • Ensure that every guest receives exceptional service at all times

    Human Responsibilities

    Attends all training sessions as scheduled.

  • Education, Training and Experience Requirements:
  • Level of Literacy: Must be able to read and write in English & Kiswahili
  • Level of Numeracy: Excellent numeracy skills
  • Level of Communication Skills: Must be in possession of excellent communication skills
  • Level of Formal / Professional / Education & Training: Minimum education level- Bachelor’s degree in a hospitality related degree or A diploma in Hotel Management from Utalii college.
  • Level of Experience in Job Advertised: 5 years’ experience required in Front Office operations

    How to Apply

    Please send a copy of your curriculum vitae, accompanied by a letter which sets out your interest in the post, and your suitability for it to: HCoordinator@clhg.com

    Apply to: General Manager, Fairview Hotel Limited

    Closing Date for Application: 7th September, 2017

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