Fairmont Hotels Careers in Kenya

7. Fairmont Hotels & Resorts Chief Security Officer Jobs in Kenya


The Fairmont Mara Safari Club has opened following an extensive renovation program. Surrounded on three sides by the Mara River, and on the edge of the World's Seventh "New" wonder of the world - The Maasai Mara. A spacious outside deck overhangs the river and leads to a heated pool, complete with bar and a private massage tent

Summary of Responsibilities:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offers professional, engaging and friendly service
  • Train all colleagues in Firefighting
  • Organize fire drills
  • Ensure the firefighting equipment is well maintained
  • Liaise with the government security agents on incidents within the region
  • Ensure all security and safety incidents are promptly investigated
  • Conduct health and safety audits

    Qualifications:
  • Previous experience in the same position is an asset
  • Must have served in the discipline forces for at least five years

    Visa Requirements: Must be eligible to live and work in the country

    Closing Date: 20.Feb.2017, 11:59:00 PM

    For more information and job application details, see; Fairmont Hotels & Resorts Chief Security Officer Jobs in Kenya

    8. Front Office Supervisor

    Job Number: KEN00663

    Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

    You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

    Summary of Responsibilities:
    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offers professional, engaging and friendly service
  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit / floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  • Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
  • Cross Check all billing instructions are correctly updated
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Ensure Front office log book and hotel log book is always updated and actioned upon.
  • ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.
  • Takes responsibility in the absence of the Duty Manager / Front office manager

    Qualifications:
  • Previous experience is an asset
  • Degree or Diploma in Hospitality Management is an asset .
  • Computer Knowledge and experience in MS office programs.

    Experience:
  • Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

    Physical Aspects of Position (include but are not limited to):
  • Constant standing and walking throughout shift

    Visa Requirements: This position is open to Kenyan citizens only

    Apply Today:
    For more information and job application details, see; Fairmont Hotels Jobs in Kenya

    Closing Date: 13.Feb.2017, 7:59:00 AM

    9. Recreation Manager

    Job Number: KEN00689

    At Fairmont Hotels & Resorts, warm and engaging service is a hallmark of the exceptional hotel experience we provide for guests of all ages. As a creative and enthusiastic Recreational Manager, you will provide exciting activity programme for all our guests.

    Main duties & responsibilities
  • Will be responsible for stables, Gym, Health club, golf and the children’s Club
  • Consistently offer professional, friendly and engaging service to all our guest be a role model especially to the young guests.
  • Liaise with the Rooms Divisions Manager to create a safe environment for all children attending the kids club
  • Fully aware of all of activities provided for children and any age restrictions.
  • Oversee the children's program
  • Assist in promoting the facility and organizing special events
  • Ensure a safe, clean and fun environment
  • Comply with all health and safety regulations
  • Follow all departmental policies and procedures
  • Ensure all parents and/or guardians fill in the registration form for their children correctly, containing the history of the child .
  • Work closely with marketing for come up with ways of increasing revenues in all areas.
  • Create an inventory for all toys / equipment at the club
  • Ensure all equipment is clean and properly maintained, ensuring regular feedback is given to the Rooms Divisions Manager of additional toys or replacement of toys
  • Make sure you report all suspicious persons, packages, vehicles, luggage, and observations to Security.
  • Will be in charge of enrolling new members and daily book keeping for day members.
  • Will be in charge of preparing daily sales revenues summary
  • Will be in charge of personal float given to you by the company.
  • Will be cost conscience and able to control loss or damage of any games or equipment.
  • Be able to create a daily, weekly and monthly activity schedules for the kids club
  • Ensure existing kids club rules and regulations exist and their enforcement at all times
  • Be fully aware of club’s facilities, timings, promotions and prices
  • Follow departmental policies and procedures
  • Follow all safety and sanitation policies
  • Meet with parents, guests and guardians to determine children’ needs.
  • Aid and monitor children in the use and care of equipment and materials, in order to prevent injuries and damage.
  • Organize and label materials and display children's work in a manner appropriate for their sizes and perceptual skills.
  • Other duties as assigned

    Qualifications:
  • Previous experience is an asset

    Visa Requirements: The position is open to Kenyan citizens only

    Apply Today:
    For more information and job application details, see; Fairmont Hotels Jobs in Kenya

    Closing Date: 13.Feb.2017, 7:59:00 AM

    More Fairmont Hotels Jobs at - Page | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |

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