Engagement Jobs Openings in Kenya
Engagement Head of Customer Jobs Openings in Kenya
ResponsibilitiesDevelop and lead a high performing customer engagement team
Invest in coaching and development of your team, taking advantage of opportunities to grow team members’ responsibilities
Maintain a high-performance culture, designing a motivating compensation policy and rewarding
outstanding accomplishment
Hire and coach new talents into the customer engagement team as required by the expansion strategy
Manage the company’s portfolio and bring forward the company’s expansion strategy
Oversee and coordinate all the prospecting and customers’ management functions ensuring that they are performed with the highest efficiency
Coordinate activities with the operation and production teams ensuring smooth collaboration with the customer engagement team and improves processes based on customers’ feedback
Work with management to design and implement ideas and strategies to introduce new product lines,acquire new customers and break into new markets
Propose and lead the implementation of marketing ideas to drive increased market penetration of existing
products lines
Directly manage the relationship with key accounts in the portfolio guaranteeing high level of satisfaction and increased sales volumes
Implement and manage systems to effectively track activities and sales
Find opportunities to develop and improve systems, delegate responsibilities to enable the team to handle more work with increasing complexity
Create and enforce a data-driven culture to decide new products orders and efficient allocation of capital
Effectively utilize customer relationship management (CRM) and sales tracking platforms to ensure that the customer engagement team operates efficiently and revenue targets are met
Introduce key control points, allowing you to maintain quality and accuracy of the growing activities within your area of responsibility
Qualifications
You are a strong leader, and you have at least 3 years’ experience managing individuals across different functional areas.
You have a proven track record of motivating and developing your direct reports
You
preferably have at least 2 years’ experience in leading a company’s business development strategy and a track record of achievement in growing a company’s portfolio
You have the ability to manage key customers’ relationships in another organization and are effective at building, maintaining and growing such relationships independently
You have an entrepreneurial streak and have drawn energy from working in a young company, start-up environment or other environment of rapid growth and change. You enjoy working on multiple diverse projects and tasks simultaneously
You thrive when you are able to take initiative, you are considered very self-managing and do best in an environment where you are given high-level goals and take initiative to achieve them
You are confident in your own ability to perform and inspire others to perform, and you are eager to take on responsibility for a key team within our company. You find the prospect of being rewarded according to your ability to grow a team extremely motivating
You have experience developing and implementing management systems within an organization, and value the structure and predictability they bring
You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making
How to Apply
Interested and qualified candidates should apply online by 20th October, 2017
For more information and job application details, see; Engagement Head of Customer Jobs Openings in Kenya
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