Elysian Resort Runda Jobs in Kenya

Elysian Resort Runda Food and Beverage Coordinator Jobs in Kenya


Introduction

Elysian Resort Runda is a new 3 star Residential Conference facility in Runda, Nairobi.

Responsibilities

  • Organize, direct and evaluate food and beverage service
  • Recruitment and training of staff
  • Shift scheduling
  • Performance management; monitor staff performance and provide feedback
  • Monitor revenues and expenses
  • Ensure practice of health and safety regulations
  • Negotiate supplier arrangements for food and beverage products
  • Negotiate with clients for use of facilities for conferences & events.
  • Work closely with the Manager to ensure correct stock levels are available to assist the Operational Food and Beverage team
  • Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
  • Champion a training culture within the Food and Beverage team to ensure succession planning, and a culture that exceeds the very best the industry has to offer
  • Responsible for maintaining and helping to enforce the agreed standards for each outlet by conducting and managing monthly audits
  • Manage and monitor expenditure associated with F&B equipment repair, manage the asset register and assist budget setting each year for the department
  • Assist the planning and implementation of new ideas and menu specifications periodically
  • Provide constant leadership, counselling, advice and feedback to the service team

    Qualifications

  • Diploma / Certificate in F & B Service Supervision from a reputable institution
  • At least 4 years work experience in a similar position in a large hotel
  • Excellent F &B Service techniques as well as knowledge

    How to Apply

    Interested candidates should send their resume before 17th November, 2017 to:

    recruitment@impact-by-design.com




    Elysian Resort Runda Front Office Jobs in Kenya

    Responsibilities

  • Ensure outstanding customer service delivery at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Use selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Ensure the FO team adheres to company credit limit / floor limit policies.
  • Allocate rooms to expected arrivals in line with the guest preferences and special requests.
  • Build strong relationships and liaises
    with all other departments’ especially housekeeping, reservations etc.
  • Ensure efficient operation of the PABX equipment, including, incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
  • Cross check that all billing instructions are correctly updated
  • Control cash transactions at the front desk and maintains complete responsibility for banking transactions of the department
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.
  • Take responsibility in the absence of the duty manager

    Qualifications

  • A diploma/Certificate in Hotel Management or in Front Office Operations from a reputable institution
  • At least 3 years work experience in a similar position in a four star establishment
  • Have experience with several hotel operating systems (Fidelio, Opera, Micros etc)

    How to Apply

    Interested candidates should send their resume before 17th November, 2017 to:

    recruitment@impact-by-design.com




    Elysian Resort Runda Housekeeper Jobs in Kenya

    Responsibilities

  • Maintain hotel cleanliness
  • Prepare work schedules for housekeeping staff and manages their leave schedules ( rooms and public areas)
  • Train staff in housekeeping techniques and emerging trends
  • Administer guest satisfaction inspection procedures and reports
  • Maintain high guests services philosophy in the department
  • Ensure cleanliness standards contribute to the delivery of consistent guest services
  • Ensure safety of guests and staff in the guest rooms and public areas
  • Responsible for maintaining and procuring hotel furnishings, restaurant and guest room linen
  • Responsible for both guest and hotel laundry

    Qualifications

  • Degree in Hospitality Management
  • Diploma in Housekeeping
  • At least 4 years work experience in a similar position within a large hotel
  • Interior decorating skills and Floral arranging skills

    How to apply

    Interested candidates should send their resume before 17th November, 2017 to:

    recruitment@impact-by-design.com

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