Chai Sacco Vacancies in Kenya
Chai Sacco Marketing Officer (1 position) Vacancies in Kenya
Roles and ResponsibilitiesImplement all marketing and business growth strategies
Sell and market all Sacco products
Prospect for new business
Prepare presentations for prospective customers
Recruit new members to the Sacco
Coach, train and supervise the Sales Representative to ensure targets are met.
Collection of competitor’s intelligence and reporting of the same to Branch Manager.
Keep in safe custody all marketing materials i.e. brochures, banners, tapes etc
Preparation of monthly business report for the area
Participate in trade fairs, marketing promotions, road shows and any other publicity campaign as may be assigned and providing reports on the same
Liaison office in charge of ensuring that information is disseminated to members on time
Carry out customer survey and ensure customer service is up to the standard.
Member education - Pass Sacco information to the customers on any new policies that may be implemented
Visit clients to get complaints/comments and handling complaints at the field level
Perform any other duty as may be assigned from time to time
Key Result Areas:
The accountability areas are as follows
Improved customer satisfaction
Increased market share
Comparative analysis of markets trends
Efficient marketing strategies for all the Sacco’s products and services
Knowledge and Skills Required:
The jobholder must possess;
A Bachelors degree in marketing or related field
A minimum four years progressive working experience in a dynamic service organization.
Valid driving licence.
Proven track record in implementing marketing successful programs.
Business savvy.
Creative and innovative.
Excellent communication, influencing and presentation skills.
How to Apply
Interested candidates who meet the set criteria may submit their application letter together with their detailed CV, copies of academic and professional certificates, names and contacts of three referees and expected remuneration in a clearly marked envelope “Appliocation for ………………….” and dropped in the Tender Box at the 4th Floor Reception, KTDA Plaza, Nairobi addressed to:
The Human Resource Manager,
Chai SACCO Society Ltd,
KTDA Plaza, 4th Floor,
P.O. Box 278 – 00200,
Nairobi.
Application deadline: 2nd August 2017 at 5:00pm. Only short listed candidates will be contacted.
For more information and job application details, see; Chai Sacco Marketing Officer (1 position) Vacancies in Kenya
Chai Sacco Customer Care Executive (1 position) Vacancies in Kenya
Roles and Responsibilities
Ensure provision of quality service to customers
Participate in implementing customer care policies and standards
Participate in developing guidelines and standards for improving customer handling programs
Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
Handle customer complaints using set customer service policies
Support in the generation of sales leads through their interaction with customers
Consult with customers about their product or service needs and requirements.
Inform customers of their account balances and ensure that members understand their statements well
Assist clients with completing documentation as may be required
Process
the registration of members into the Sacco following the laid down procedures and forwarding the filled forms to the Branch Records Officer
Promote Chai Sacco’s customer service charter by ensuring that it is strictly adhered to
Administer Customer Satisfaction surveys under the guidance of the Branch Operations Officer
Opening of new junior accounts, and ensuring that the junior accounts forms are given to FOSA for activation
Keep in touch with all customers to monitor changes, need for new products from the Sacco and client visits.
Compile feedback/complaints in report form and share with Branch Operations Officer
Giving advice to the members by educating them on how they will invest and save wisely.
Explaining to customers the different types of loans and credit options that are available
Providing member’s advisory and education service as well as training members on loan eligibility requirements, qualification, use and repayment.
Perform any other duties as may be assigned from time to time
Key Result Areas:
The jobholder’s accountability areas are as follows
Improved customer satisfaction indices
Seamless customer service to all customers
Efficient customer service delivery
Increased market share
Knowledge and Skills Required:
The jobholder must possess;
Diploma in Business Administration or Marketing
A minimum two years progressive working experience in customer service, marketing or administrative function in a related organization
Proven expertise in report writing, communication, negotiation, coordinating and planning skills absolutely required
Creativity and the ability to innovate
Strong commitment and passion to customer service
Diplomacy, Public Relations and Corporate Affairs management experience.
Must be able to work in a fast paced environment.
Must have excellent organizational and time management skills.
Excellent oral communication skills are required to speak effectively and with diplomacy to customers
How to Apply
Interested candidates who meet the set criteria may submit their application letter together with their detailed CV, copies of academic and professional certificates, names and contacts of three referees and expected remuneration in a clearly marked envelope “Appliocation for ………………….” and dropped in the Tender Box at the 4th Floor Reception, KTDA Plaza, Nairobi addressed to:
The Human Resource Manager,
Chai SACCO Society Ltd,
KTDA Plaza, 4th Floor,
P.O. Box 278 – 00200,
Nairobi.
Application deadline: 2nd August 2017 at 5:00pm. Only short listed candidates will be contacted.
For more information and job application details, see; Chai Sacco Customer Care Executive (1 position) Vacancies in Kenya
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