By Appointment Africa Jobs

3. Private Members Club Brasserie Manager Job in Nairobi, Kenya


Job Ref: CM/BM/1

Our client is a Private Members Club located within Nairobi and caters to Kenyan, European, Indian and international clientele.

They require a Manager who will be responsible for managing not only all the aspects of the brasserie, but the activities and events that take place on certain days / nights.

The venue is targeted to draw in the younger members of the Club at the same time providing a world class product to the more senior members.

Dress is informal in this area.

Job Responsibilities
  • Coordinate the entire brasserie operation, including front-of-house and back-of-house operations.
  • Deliver superior guest services and ensure absolute customer satisfaction
  • Respond efficiently to customer complaints
  • Greeting, advising customers and ensuring reservations are dealt with efficiently
  • Enforce and offer the best quality of food and beverage as possible by working with the cheffing staff – and brainstorming new and delicious menus.
  • Organise and supervise shifts
  • Prepare and manage in liaison with the events desk an events programme for the venue to include the timely dissemination of publicity.
  • Train, develop and mentor the service personnel
  • Appraise personnel’s performance and provide feedback to keep them upbeat and productive
  • Estimate consumption, forecast requirements and maintain inventory
  • Implement and monitor cost and waste control
  • Successfully promote and publicise the brand
  • Nurture a positive working environment and lead by example as Brasserie Manager
  • Track operations and start corrective actions
  • Ensure that all operations conform in all facets with statutory hygiene, health and safety and personnel legislation

    Person Specification
  • Strong leadership (leading by example) and motivational skills.
  • Needs to be very service and quality oriented – must have an eagle eye for detail
  • Ability to plan, execute, follow up and be positive to change in a very flexible working environment.
  • Ability to innovate and foster creativity.
  • Effective planner and organiser
  • Strong team building abilities.
  • Strong command of the English language combined with good verbal and written skills.
  • Good social skills.

    Qualification and Skills
  • Relevant qualification in food production and hospitality
  • A minimum of 3.5/4 years’ experience in the same capacity
  • A deep understanding of food, beverage and service.

    In addition – important to note…
  • You need to be extremely creative when it comes to thinking of ways to draw in younger members to the venue in terms of activities, promotions and events.

  • You should have some experience of event management and if not, you will be asked to present some of your ideas at interview. You will definitely be highly organised and well used to working under pressure - and be flexible about working hours.

  • You will be a creative thinker with an eye for detail and manage by walking around – not from behind your desk.

  • You will be extremely well spoken, well presented and have an excellent command of verbal and written English.

  • You will have worked and got on with a myriad of cultures and be able to remember the names of your clients.

  • Above all you will be a leader who will take the time to train the service staff to the highest standards – with a cutting edge of building relationships with the members and offering them 5 star service.

    Remuneration

    An attractive salary package is on offer dependent on skills and experience

    To apply, send your CV in word format with a recent photograph of yourself embedded in the top right hand corner.

    Attach an application letter demonstrating how your skills, experience and qualifications are transferrable to the role.

    All documentation is to be emailed to info@byappointmentafrica.com, quoting the Job Reference in the subject header of your mail.

    ONLY short listed candidates will be contacted

    4. Travel Consultant (Sales) Job in Nairobi, Kenya

    Job Ref: TE/TC/2

    Our client is a vibrant company that specialises in creating exceptional tailor-made journeys for discerning travellers to exotic destinations in Asia, Africa and South America.

    Their ethos are to provide their guests with exceptional services and trips, surpassing their expectations.

    They are looking for a Travel Consultant (Sales).

    The incumbent will be based in Nairobi, Kenya.

    Duties and Responsibilities
    Planning and selling trips:
  • Prioritize guest inquiries, understand guest interest and advise them
  • Customize trips based on guest interests using our internal travel application, Travel Maker
  • Managing guest information efficiently
  • Ensure excellent guest feedback by smart itinerary creation and strong fit with guest interests.
  • Capture and enter key information from guests into our CRM to enable smart marketing, repeat bookings and growing customer lifetime value.
  • Contribute ideas for promotions, mailers, guest outreach, templates, website, etc in order to grow sales.

    Qualifications, Skills and Experience
  • Strong enthusiasm for sales
  • Excellent written and verbal communication skills in English
  • Minimum 4 years sales/client advisory or customer service experience
  • Minimum 2 year work experience in an international business environment
  • Cultural openness and ability to interact with and connect to people from diverse background
  • Extensive own travel experience in South America

    Remuneration: An attractive salary is on offer dependent on skills, qualifications and experience.

    To apply, send your CV in word format with a recent photograph of yourself embedded in the top right hand corner.

    Attach an application letter demonstrating how your skills, experience and qualifications are transferrable to the role.

    All documentation is to be emailed to info@byappointmentafrica.com, quoting the Job Reference in the subject header of your mail.

    ONLY short listed candidates will be contacted

    5. German Speaking Travel Consultant (Sales) Job in Nairobi, Kenya

    Job Ref: TE/GTC/3

    Our client is a vibrant company that specialises in creating exceptional tailor-made journeys for discerning travellers to exotic destinations in Asia, Africa and South America.

    Their ethos are to provide their guests with exceptional services and trips, surpassing their expectations.

    They are looking for a German Speaking Travel Consultant (Sales).

    The incumbent will be based in Nairobi, Kenya.

    Duties and Responsibilities
    Planning and selling trips:
  • Prioritise guest inquiries, understand guest interest and advise them
  • Customize trips based on guest interests using our internal travel application, Travel Maker
  • Managing guest information efficiently
  • Ensure excellent guest feedback by smart itinerary creation and strong fit with guest interests.
  • Capture and enter key information from guests into our CRM to enable smart marketing, repeat bookings and growing customer lifetime value.
  • Contribute ideas for marketing activities including promotions, mailers, guest outreach, website, etc in order to grow sales.

    Qualifications, Skills and Experience
  • Strong enthusiasm for sales
  • Excellent written and verbal communication skills in German
  • Minimum 2 years sales or customer service experience
  • Minimum 1 year work experience in a German-speaking business environment
  • Cultural openness and ability to interact with and connect to people from diverse background
  • Extensive own travel experience in Africa
  • Excellent team player

    Remuneration: An attractive salary is on offer dependent on skills, qualifications and experience.

    How to Apply

    To apply, send your CV in word format with a recent photograph of yourself embedded in the top right hand corner.

    Attach an application letter demonstrating how your skills, experience and qualifications are transferrable to the role.

    All documentation is to be emailed to info@byappointmentafrica.com, quoting the Job Reference in the subject header of your mail.

    ONLY short listed candidates will be contacted

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