Zipline Operations Lead Jobs in Ghana

Zipline Operations Lead Jobs in Ghana


Do you love to find new ways to solve old problems in a high-energy environment with an inspiring team of innovators, driven to tackle seemingly impossible challenges? Are you someone who shines under pressure? Then keep reading.

Zipline is at the forefront of a logistics revolution, using battery powered autonomous aircraft to deliver just-in-time, lifesaving medical supplies around the world and we’re looking for motivated, proactive team members to join us.

At the moment, Zipline is making significant impact on healthcare outcomes in Rwanda and Ghana on a daily basis. We launched in Ghana in April and are expanding rapidly throughout the world. We are looking for amazing individuals who are passionate about the nexus of public health and cutting-edge technology to change the world.

As a member of Zipline's Fulfillment Operations team in Ghana, you will be in charge of making sure delivery of medical products from Zipline distribution center to hospitals around the world are completed seamlessly. In order to achieve this, you will be involved in client support, quality assurance, inventory & warehouse tracking, and building relationship with our facilities.

Responsibilities

  • Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have a high quality & excellent experience.
  • Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
  • Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
  • Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.
  • Strategic Improvement & Planning: Participate in constant analysis and improvement of Standard Operating Procedures based on community feedback, and
    government and company requirements.
  • Forecasting: Predicting & modeling volumes of orders and supply chain.
  • Lead: Own the output of our fulfillment operations team, a group of smart, ambitious allied health professionals

    Requirements

  • Bachelors Degree in Sciences preferably in Pharmacy, Biotechnology, Nursing, Biomedical Laboratory and Microbiology.
  • 4+ years team leadership experience in a multinational environment
  • Full professional proficiency in spoken and written English
  • Set and communicate ambitious goals and priorities for the fulfillment operations team - in alignment with Zipline and organization/country goals. Some of these goals will be local and others will directly connect to global metrics used to measure our effectiveness in serving customers.
  • Call out when the fulfillment operations team needs help: there are gaps in resources (people, tools, skills) that will prevent your team from reaching certain goals -- these must be flagged early and often.
  • Make sure work is distributed across the team in a way that allows for collective and individual success. You are not expected to be the direct responsible person on key project work, but rather should be identifying members to own projects.
  • You should be comfortable putting people in uncomfortable positions (i.e., giving people work that is slightly above their capacity and setting them up for success through coaching and exemplary leadership).
  • Ensure that the fulfillment operations team’s work is coordinated with the other teams around them.
  • Ensure there is right amount of staff, with the proper certifications, to exceed customer expectations. The Distribution Center should also not have excess staff beyond what is necessary.
  • As hiring manager, you will be responsible for identifying when we need to expand the team and working with HR/People team to execute on the hires.

    How to Apply

    Interested and qualified candidates should apply online by 8th October, 2019

    For more information and job application details, see; Zipline Operations Lead Jobs in Ghana

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