Zetech University Desktop Support Specialist Jobs in Kenya

Zetech University Desktop Support Specialist Jobs in Kenya

Zetech University is a premier university offering exceptional learning to thousands of students from Kenya and beyond.

The University offers programmes in Information Technology, Business, Electrical and Electronics Engineering, Hospitality and Tourism, Development studies, Communication and Media Studies.

Our Mission is to provide holistic education by promoting excellence in research, integrating innovation and technology in learning with the aim of developing well rounded citizens to impact the social, political and economic world.

In line with our commitment to bring on board talented and motivated team members, we are seeking to recruit a suitably qualified candidate to fill the position of a Desktop Support Specialist.

The ideal candidate is a character that is performance oriented and a driven professional.

S/he must be a highly committed individual who is proactive, self-motivated, customer focused and willing to provide solutions and support in a timely manner.

Duties and Responsibilities

The position holder will be responsible for the following duties amongst others:

  • Installing ,upgrading, supporting and troubleshooting Enterprise Applications hosted on Windows Server 2012/2016
  • Ensure desktop computers interconnect seamlessly with diverse systems
  • Troubleshooting Network connectivity in a LAN/WAN environment
  • Diagnosing and quickly resolving a wide range of windows applications and networking problems
  • Performing work in compliance with specified warranty requirements, Returning defective equipment/parts to maintenance inventory, documenting customer repairs, maintaining and restocking assigned parts inventory to ensure proper spare parts level
  • Monitoring, Operating, Managing, Troubleshooting and restoring to service, Personal Computers (PC) OR Notebooks that have access to the network.
  • Installing, upgrading, supporting
    and troubleshooting issues with printers, computer hardware and any other authorized peripheral equipment
  • Providing Technical support for assigned computer labs
  • Providing direct consultative desktop support for students, staff and faculty
  • Familiarizing end users on basic software ,hardware, and peripheral device operation
  • Ensuring security by making sure all machines have up –to- date antivirus software installed
  • Maintaining and consistently demonstrating a general knowledge of company guidelines, processes, practices and procedures in order to effectively support end users.

    Qualification and Experience
  • A Diploma in Computer Science, Information Technology or any other related field from a reputable University and learning Institution;
  • Certification in MCSE, MSCA, and CCNA or N+ will be an added advantage.
  • At least 1- 2 years’ working experience in a similar role

    Critical Attributes
  • A proficient and forward thinking Individual
    Analytical with a hands on approach to tasks;
  • Self-driven and results oriented.

    How to Apply
  • Interested applicants should send their applications to vacancies@zetech.ac.ke quoting Job Ref: ZU/10/25/92 on the subject line and; indicating their current and expected salary, not later than 4th November 2019
  • Kindly note that only shortlisted candidates will be contacted.

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