Zeno Head of Customer Success Jobs in Kenya





Zeno Head of Customer Success Jobs in Kenya; Zeno is seeking a Head of Customer Success – East Africa to lead the design and scaling of customer experience across Kenya, Uganda, and beyond. Based in Kenya, this role ensures that every Zeno customer, fleet, and partner receives exceptional service — from onboarding and energy support to long‑term engagement.

The ideal candidate is customer‑obsessed, data‑driven, and operationally strong, with the ability to build and lead a regional team managing inbound and outbound communications, field operations, and customer care programs.

Key Responsibilities

Customer Success Strategy

  • Develop and execute Zeno’s customer success roadmap across East Africa.

  • Align customer success initiatives with company growth and energy delivery goals.

    Team Leadership

  • Build and lead high‑performing teams across support, operations, and community management.

  • Deliver world‑class service through effective leadership and coaching.

    Customer Engagement

  • Oversee proactive communication with riders and partners.

  • Ensure education on energy usage, maintenance, and product care.

    NPS & Feedback Systems

  • Design and monitor customer satisfaction systems (NPS, CSAT, churn metrics).

  • Translate insights into actionable improvements.

    Process & Systems

  • Implement CRM and support platforms for inquiries, issue resolution, and data tracking.

    Retention & Loyalty

  • Develop programs to increase daily energy usage, repeat swaps, and long‑term engagement.

  • Introduce incentives and Zeno Points to drive loyalty.

    Training & Development

  • Build training programs for onboarding riders, swap operators, and fleet managers.

    Cross‑Functional Collaboration

  • Partner with Product, Engineering, and Operations teams to close feedback loops.

  • Improve performance and reliability through collaboration.

    Crisis Management

  • Lead communication during outages or service
    disruptions.

  • Maintain trust and transparency with customers.

    Regional Oversight

  • Manage multi‑country expansion of support systems.

  • Ensure consistency and cultural relevance across markets.

    Qualifications

  • 5+ years’ experience in customer success, customer experience, or operations leadership.

  • Experience in EV, energy, fintech, or mobility sectors is a plus.

  • Proven record of scaling customer‑facing teams and systems across multiple markets.

  • Strong operational background with data analytics and CRM tools.

  • Exceptional communication and empathy skills.

  • Experience leading distributed or field‑based teams.

  • Strategic mindset with a bias for action.

  • Bachelor’s degree in Business, Operations, or related field (advanced degree preferred).

  • Passion for sustainability, mobility, and improving lives through technology.

    Benefits

  • Competitive salary based on experience.

  • Company‑sponsored healthcare plan.

  • Join a world‑class team driving the trillion‑dollar transition of two‑wheelers to electric.

    How to apply

    For more information and job application details, see; Zeno Head of Customer Success Jobs in Kenya

    Find daily Jobs in Kenya in Kenya. Jobs in Kenya - Kenya Jobs in Kenya. Search our career portal & find the latest Kenyan job positions, career opportunities & Jobs in Kenya in Kenya.

    Jobs in Kenya in Kenya - banking Jobs in Kenya, IT Jobs in Kenya, accounting Jobs in Kenya, NGO Jobs in Kenya, business administration, ICT, UN Jobs in Kenya, procurement Jobs in Kenya, education Jobs in Kenya, hospital Jobs in Kenya, human resources Jobs in Kenya, engineering, teaching Jobs in Kenya, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Best Africa Jobs.

    Scholarship 2026/27

    Current Scholarships 2026/2027 - Fully Funded

    Full Undergraduate Scholarships 2026 - 2027

    Fully Funded Masters Scholarships 2026 - 27

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2026/2027


    Funding for NGOs 2026/2027


    Funding for Artists 2026/2027


    Funding for Entrepreneurs 2026/2027


    Daily Cash Giveaway 2026

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2026
  • ✅ Undergraduate Scholarships 2026
  • ✅ Masters Scholarships 2026
  • ✅ PhD Scholarships 2026 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania
  • Daily Cash Giveaway

    ***