WRA Customer Care Assistant II Jobs in Kenya

WRA Customer Care Assistant II Jobs in Kenya; This will be the entry and training grade for diploma holders in this cadre. An officer at this level will work under supervision of a Senior Officer

Customer Care Function

The cadre is responsible for managing internal and external communication, enhancing brand reputation and engaging stakeholders, ensuring consistent communication aligned with the Authority’s goals and values

Duties and Responsibilities

Receiving, guiding and directing visitors

Responding to customer inquiries in a timely and accurate manner

Maintaining office security by following safety procedures and controlling access via the reception desk

Maintaining visitors register and issuing visitors passes

Operating the switchboard and reporting any telecommunication faults

Recording customer feedback

Receiving and recording customer complaints

Observing tidiness at the reception area with all necessary stationery and material

Keeping an updated record of customer needs, concerns, and questions

Job Specifications

Served a minimum of three (3) years cumulative relevant work experience at the grade of Customer Care Assistant III or in a comparable position

Diploma in any of the following disciplines: Communications, Journalism, Public Relations, Customer Care or an equivalent qualification from a recognized institution

Proficiency in computer applications

How to Apply

For more information and job application details, see; WRA Customer Care Assistant II Jobs in Kenya

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