World Vision Project Officer-Community Engagement & Sponsorship Management Jobs in Kenya

World Vision Project Officer-Community Engagement & Sponsorship Management Jobs in Kenya

Job title : Project Officer - Community Engagement & Sponsorship Program

Reporting to : Area Programs Manager

Grade Level : 12

Work Location : Osiligi

Purpose of Position

To facilitate programming, engagement and management of sponsorship operations aimed at contributing to enhanced child and sponsor relationship, and improved child wellbeing outcomes within the AP

Major Responsibilities

Sponsorship operations, 40%

Gift Notifications (GNs) are tracked, processed, closed at AP and NO and acknowledgement documentation sent to SO within the standard timeline as per the respective SO requirements.

Correspondences (SLs, ILs, queries, ELs etc.) are tracked and processed within the standard time.

Facilitate production of sponsorship 2.0 products (Child Greeting Video (CGV), Child Special Moment Videos (CSMVs), Community Introductory Videos (YIVs) and Community Annual Photos (YAP)) as per guidelines/standards and timelines

Ensure RC level are maintained as per the AP plan

Ensure overage RC are dropped as per standards

Facilitate development of MOUs with LIs and timely funding of the LIs

RC are monitored within the standard timelines

Ensure CWB/case management issues are addressed as per standards

Facilitate timely implementation of birthday bounce backs and community gifts

Facilitate processing of APR and Christmas cards as per guidelines and timelines – ensure business processes are followed accordingly

Facilitate capturing of child and family participation and support

Facilitate children birth registration within the AP

Facilitate management of RC files

Ensure security of sponsor addresses/contacts

Facilitate effective management of RC death processes – timely reporting, development of detailed report, dropping of records, verbal autopsy

Facilitate effective sponsor/donor visits to the AP – ensure they sign child protection protocol and complete feedback questionnaire

Facilitate integration of child protection initiatives and take lead in case management – reporting of cases as per WV standards, follow for actions

End Results Expected

Standard operating indicators (SOIs) sustained green every month

RC monitored every 90 days

RC levels sustained at the planned level

Quality sponsorship 2.0 products timely submitted as per schedule and guidelines

CWB issues timely attended to

RC and family participation and support meets expectation

LI timely funded

RC files complete, up to date and stored under lock and key

Birthday bounce backs and community GNs timely implemented

RC birth registration minimum of 95%

Sponsor/donor visits well facilitated

Child protection violations timely reported to the NO and duty bearers

Programming and reporting, 20%

Facilitate development of CESP project annual operating plan (AOP)

Ensure timely implementation of activities and budgets sustained at acceptable level

Facilitate DME processes – assessments, AP re/design, baselines, project monitoring/implementation, evaluations, , transition processes,

Facilitate learning, review and reflection forums and documentation of best practices/change stories

Generating quality reports – activity reports, monthly, quarterly, semi-annual and annual

Management of project management information system (horizon) – DIPs, ITTs, budgets and activity monitoring

Sharing of SSUI reports for management decision making

Support effective integration of Sponsorship operation interventions with other projects in the program.

Facilitate spiritual nurture of children in the AP

Support asset mapping against RC

End Results Expected

Timely submission of quality AOP

Budget utilization sustained at < 5%

Quality and timely

reports submitted as per WV guidelines

Horizon platform up to date

Quality DME products submitted as per guidelines

Engagement and networking, 10%

Effective representation of WVK in Child rights stakeholder meetings at county and sub-county levels.

Facilitate community forums – for planning, joint monitoring

Participation in National/International Child rights days at county and sub-county level.

Provide information to inform fund raising initiatives at national level

Facilitate community members to advocate on child wellbeing issues to relevant stakeholders

Support advocacy initiatives in the AP

End Results Expected

WVK well represented in stakeholders forum and minutes well documented

Evidence of community participation in the AP planning and implementation of activities

Capacity building, 15%

Capacity assessment for LI conducted annually

Support roll out of new initiatives

Coordinate training & refresher courses and conduct regular monitoring to ensure that sponsorship standards and sponsorship business processes are adhered to in the AP/Local Institutions.

Facilitate coaching and mentoring to the AP sponsorship staff in order to attain better results in the sponsorship performance indictors/Dashboard.

Contextualize and adopt the use of training materials and methods which respond to local needs.

Prepare logistics for training events in a timely and cost effective manner.

Seek useful feedback from participants that will improve future capacity building.

Build capacity of partners effectively to collect monitoring data on CWB outcomes.

End Results Expected

LI and supervisees capacity gaps addressed with ability to deliver the KPIs

Staff and LI staff trained on new initiatives for them to be able to implement new initiatives

[Partnering for performance, 10%

Facilitate target setting for supervisees and LI as per WV guidelines

Conduct staff performance reviews as per WVK guidelines

Institute consequence management as per WVK P&C policies and procedures

Supporting supervisees personal development as appropriate

End Results Expected

Complete performance agreements and appraisal timely submitted

Staff and LI meets or exceeds performance expectation

Any other duty 5%

Knowledge, Skills and Abilities

Bachelor’s degree in development studies, social sciences and /or relevant field

Minimum 3 years in sponsorship management.

Excellent understanding of Sponsorship business processes

Determined personality with initiative and a team player.

Must be result oriented, good public & donor relations.

Excellent written and spoken English and Kiswahili.

Good interpersonal, organizational and time management skills.

Ability to maintain performance expectations in diverse cultural contexts

Knowledge of Microsoft office, database applications and other related applications in children in ministry

Good analytical and problem solving skills.

Ability to travel within country, regional and internationally.

Ability to work with minimum supervision.

Demonstrated training, facilitation, mobilization and coordination skills at both community and organization level

Valid motorbike riding license id preferred

World Vision Project Officer-Community Engagement & Sponsorship Management Jobs in Kenya

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