World Vision Kenya IT Event Management Engineer Jobs

World Vision Kenya IT Event Management Engineer Jobs ; The IT Event Management Engineer is responsible for designing, implementing, and continuously improving global event detection and alerting systems that ensure proactive identification and resolution of IT issues before they impact users or services. This position operates at the intersection of engineering, automation, and service management, driving reliability, consistency, and operational excellence across hybrid cloud and on-prem environments. The role is foundational to achieving a proactive, data-driven IT operations model—helping transition the organization from reactive firefighting to predictive service assurance.

Core Competencies

Technical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.

Process Orientation: Ability to document, standardize, and institutionalize best practices through templates and guides.

Collaboration: Works effectively across infrastructure, application, and service management domains.

Analytical Thinking: Strong data interpretation skills to identify event trends and patterns.

Innovation: Drives automation, simplification, and modernization of event workflows.

Customer Focus: Designs alerting systems that directly enhance reliability, transparency, and user satisfaction.

Qualifications & Experience

Education & Certifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.

ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage.

Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable.

Experience

5+ years’ experience in IT Operations, Monitoring, or Event Management roles.

Proven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7).

Experience integrating monitoring tools with ITSM platforms for automated incident management.

Hands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible).

Exposure to hybrid environments (cloud + on-prem infrastructure).

Technical & Functional Skills

Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction.

Experience designing or operating event-driven systems for proactive detection and service assurance.

Knowledge of APIs and system integrations.

Experience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana).

Familiarity with ITSM processes (Incident, Problem, Change Management).

Core Responsibilities

Event Detection, Ingestion &

Correlation

Design and maintain event ingestion pipelines from multiple monitoring sources.

Develop correlation logic and rules to minimize redundant or noisy notifications.

Maintain event taxonomies and classification standards.

Automation, Orchestration & Remediation

Build automation scripts and workflows to remediate known issues.

Integrate event management systems with ITSM platforms for automated incident creation.

Participate in AIOps initiatives leveraging predictive analytics and machine learning.

Standardization, Templates & Documentation

Develop SOPs, runbooks, and knowledge articles for event triage.

Create event configuration templates for scalable monitoring practices.

Maintain a Monitoring and Event Management Playbook.

Document integration patterns and API schema mappings.

Operational Effectiveness & Continuous Improvement

Conduct routine health checks on event management systems.

Analyze event and incident data trends for improvement opportunities.

Partner with IT teams to optimize thresholds and escalation rules.

Drive continuous improvement initiatives to reduce false positives.

Governance & Quality Assurance

Enforce standardized event handling procedures globally.

Support governance reviews and audits for compliance.

Align event management with organizational KPIs (uptime, MTTD, MTTR).

Support development of a Monitoring Maturity Framework.

Collaboration & Knowledge Transfer

Partner with technical teams to integrate new services.

Conduct workshops and training for IT staff.

Participate in Agile ceremonies and transformation initiatives.

Act as SME for monitoring and observability.

Tool Evaluation & Innovation

Evaluate emerging monitoring and observability tools.

Support proof-of-concept activities and technology roadmaps.

Contribute to architectural discussions on hybrid monitoring strategies.

How to Apply

For more information and job application details, see; World Vision Kenya IT Event Management Engineer Jobs

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