World Food Programme Digital Transformation Lead Jobs in Kenya
World Food Programme Digital Transformation Lead Jobs in Kenya; Cover beneficiary and assistance‑delivery digital solutions, including registration, beneficiary registry, enterprise deduplication, and assistance delivery.
Translate Country Office priorities, user needs, and CSP digital gaps into process maps, service blueprints, and requirements backlog.
Support readiness, engagement, training, feedback, and continuous improvement for solution deployment and adoption.
Accountabilities & Responsibilities
Facilitate discovery, business process analysis, and service design for registration and assistance‑delivery solutions.
Engage WFP, partner, and government counterparts through consultations, workshops, and user research.
Document current‑state processes and support future‑state maps, service blueprints, and prioritised requirements.
Turn discovery outputs into actionable artefacts including research findings, process insights, backlog items, and handover materials.
Serve as TECD’s business‑analysis and field‑insight focal point, consolidating needs and translating them into structured inputs.
Support rollout, transition planning, and adoption activities for next‑generation DBTP solutions.
Contribute to CSP digital enablement analysis by consolidating capability gaps and providing evidence‑based inputs.
Identify and escalate risks, dependencies, and blockers affecting continuity, adoption, and data quality.
Promote alignment with corporate systems, governance, security, and privacy requirements.
Facilitate structured feedback loops across Country Offices, Regional BTOs, TECD, and product teams.
Contribute to UN80‑related beneficiary and assistance‑delivery activities within TECD’s mandate.
Qualifications & Experience Required
Education
Advanced university degree in Business Administration, Operations Management, Information Systems, Computer Science, Human‑Computer Interaction, Service Design, Programme Management, or related field.
First university degree with additional years of related work experience and/or training may be considered.
Experience
At least five (5) years of progressively responsible experience in business transformation, digital assistance services, beneficiary management systems, or digital solution adoption in humanitarian/development contexts.
Experience supporting Country
Offices in design, planning, deployment, and continuous improvement of digital solutions.
Experience contributing to discovery, service design, user research, business process modelling, requirements analysis, or solution testing.
Exposure to registration, beneficiary registry, assistance delivery, cash‑based transfer, or case‑management systems.
Knowledge & Skills
Strong understanding of business transformation, stakeholder engagement, change management, and digital adoption in field operations.
Knowledge of discovery methods, human‑centred design, service design, business process analysis, and agile delivery approaches.
Practical experience with requirements documentation, user stories, test plans, dashboards, and process‑mapping tools.
Strong analytical, coordination, and stakeholder‑management skills; familiarity with data protection and responsible use of beneficiary data is an asset.
Competencies
Excellent communication and presentation skills.
Organized and detail‑oriented with strong judgement and decision‑making skills.
Ability to articulate complex concepts in non‑technical language.
Strong planning, organization, and deadline management.
Resourceful, proactive, and able to use mature judgment.
Ability to interact positively with diverse cultural backgrounds.
Languages
Fluency in oral and written English.
Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian, Spanish) or Portuguese desirable.
How to apply
For more information and job application details, see; World Food Programme Digital Transformation Lead Jobs in Kenya
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