World Bank E T Temporary Jobs in Tanzania

World Bank E T Temporary Jobs in Tanzania

About the World Bank Group:

Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions.

In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members.

It is governed by 188-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.

Duties and Account-abilities:

  • Experienced ET Temporary providing direct support to staff working in the Country Office.
  • Works directly with customers to probe and ask effective questions to fully diagnose both the root cause of a problem and the customer's comfort level with technology. Can assess complex, non-routine problems in their area of specialization.
  • Supports and maintains the end user environment. This may include assessing, deploying, and implementing hardware and software upgrades.
  • Documents, maintains and enhances work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
  • Participates in facilities work and vendor management, as part of CO administrative teams. Participates in security and business continuity activities.
  • Troubleshoots, provide workarounds, and permanent fixes to issues identified in the end user environment. Provides technical solutions to imaging and post-install issues.
  • Supports installation, maintenance, upgrades to local networks and communications infrastructure.
  • Disseminates information on common problems to department staff.
  • Tracks trending of issues and escalate, as appropriate.
  • The E T Temporary will be the front-line contact for IT vis-a-vis staff in the office.
  • S/he will respond to their questions and inquiries and provide requested information and assistance.
  • S/he will support and maintain workstation software and deliver related services.
  • S/he provides IT support, analysis, troubleshooting, and informal training on Bank-standard hardware and software.
  • S/he will also provide basic support on IT infrastructure and networking products.
  • Coordinate, plan and schedule the installation and deployment of new images, software/hardware upgrades, and fixes.
  • As part of the Emergency Management Team, assist in Business Continuity procedures: Verify backup systems and implement as necessary backup and restore procedure.
  • Provide feedback on new software, hardware and services performance and testing.
  • Document incident/problem status and resolution in tracking system (Service Now). Document solutions to common problems and respond to frequently asked questions.
  • Maintain office inventory of IT related equipment and software licenses, monitoring institutional charges against that inventory.
  • Collaborate with the other IT team members in support of Regional and Institutional technical initiatives.
  • Provide support for network connectivity or related network issues for the user community to include LAN/WAN, IP, VoIP, 3G/4G mobile devices, video conferencing and wireless environment.
  • Provide direction and timely training to end users in software and network usage with an emphasis on guidelines and policies where applicable.
  • Promote information security awareness and Institutional guidelines and policies for information security within the unit.
  • Configure, install, and update Bank-standard hardware and software, peripheral equipment, and other desktop or portable computing devices.
  • Diagnose and troubleshoot hardware, software, and network issues. Seek technical assistance or escalate issues with the appropriate group as necessary and follow-up to ensure resolution.
  • Implement software or hardware changes to rectify any issues.
  • Document procedures and solutions to common technical problems.
  • Provide on-the-spot training to clients, promoting the effective use of technology.
  • Support other team members in the scheduling and management of video conferences, webinars and conferencing events using Cisco Webex, Jabber and codec solutions.
  • Provide solutions and IT support services within the Institutional standards framework and in compliance with Bank IT policies and best practices.
  • Ensure that Bank information and information systems are protected in a manner consistent with Bank information security policy, procedures and standards.

    Selection Criteria
  • Minimum Education/Experience:
  • Bachelor's degree or AA/AS degree in Computer Science with a minimum of
    5 years relevant experience.

    Preferred Education/Experience:
  • Demonstrates general knowledge of hardware and software products and problem solving/troubleshooting skills.
  • High comfort level with IT systems including: Windows 10; Office 365; Outlook 2013; MS-Office 2010/2013; Remote Access solutions and VPN; Cisco videoconferencing codecs, Cisco Jabber, Cisco VMR and Cisco WebEx; mobile devices (iOS and Android); Service Now; Cloud solutions and collaboration tools such as OneDrive, Office 365, Microsoft Teams, and SharePoint.
  • Ability to work in a team environment and across organizational boundaries, as well as to handle multiple projects, and coordinate with outside vendors.
  • Past work experience in the duty station country for this advertisement or countries of the same sub-Region.
  • Past work experience with IT change management, technology deployments and asset disposal work in office environments of at least 70 clients.
  • High comfort level supporting mobile devices, including smartphones and tablets from both iOS and Android platforms.
  • In addition to English, having fluency level language skills in French is essential given the francophone environment of the position’s location.
  • Ability to prioritize workload balance conflicting demands and willingness to work extended hours in support of time-critical projects.
  • A strong customer orientation and proven ability to deal with staff calmly in a high-pressured environment, including the ability to promote and facilitate cooperation within the organization and with clients.
  • Good communication and presentation skills -- both verbal and written.
  • Highest ethical standards.
  • Proven ability to work in a team environment.
  • Emphasis on follow-through and accountability.
  • Reliability and punctuality.
  • Willingness and ability to perform under periods of high client service demand and associated work stress.
  • An upbeat, positive attitude and willingness to learn and help others.
  • Flexibility and being able to adapt to new situations.

    Required Competencies:
  • Client Understanding and Advising - Makes decisions to meet the needs of the situation by considering all available resources and information and follows through on client inquiries, requests, and addressing problems.
  • Learning Orientation - Stays abreast of changes in areas of technical expertise and specialized knowledge as well as what is occurring in other related specialties.
  • Broad Business Thinking - Keeps informed on business operations and the relationship of delivered support/services to the business. Provides a business-based rationale for determining the necessity of incremental improvements.
  • Analytical Thinking - Gathers and links data.
  • Information Systems / Technologies / Product / Services Knowledge - Aware of the primary uses of technology by customers.
  • Risk Management - Reduces risk by solving day-to-day problems as they arise and takes action to prevent problems from recurring.
  • Service Provider Assessment and Evaluation - Records data on specified vendors' services and products against defined requirements and provides input regarding assessments.
  • Knowledge of Institutional and ITS Policies, Processes, procedures and Services - Has a basic understanding of the WBG organization, institutional and ITS policies, processes, services and procedures.
  • Lead and Innovate - Initiates changes to work processes to improve efficiency and performance.
  • Deliver Results for Clients - Takes full ownership to address client needs.
  • Collaborate Within Teams and Across Boundaries - Contributes to wider collaborative efforts.
  • Create, Apply and Share Knowledge - Actively promotes knowledge-sharing.
  • Make Smart Decisions - Analyzes data to support and enable decision-making.

    How to Apply
  • Interested and qualified candidates should apply online by 16th August 2019
  • For more information and job application details, see; World Bank E T Temporary Jobs in Tanzania

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