Work City Africa Customer Experience Associate Intern (Female) Jobs in Nigeria

Duties and Responsibilities

Answer incoming calls and emails in an efficient manner

Identify customer questions, concerns, and overall needs

Provide accurate answers and solutions to customer queries

Address customer complaints in a compassionate and patient manner

Redirect customers to appropriate teams and/or departments as needed

Help sales team generate leads, identify potential leads and forward to sales reps

Check voicemail inboxes and return calls in a timely manner

Develop professional relationships with ongoing customers through excellent customer service

Follow-up with callers on complaint and/or question resolution status

Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction

Meet or exceed call quotas and sales assist quotas, both personally and as a team unit

Follow company communication procedures, policies, and guidelines at all times

Perform each duty above with our customersâ€™ satisfaction as the number one priority

Requirements and Qualifications

Qualification: Bachelor Degree, HND, OND
Customer service experience is a plus

Familiarity with CRM systems is preferred

Excellent interpersonal communication skills, both verbal and written

Fantastic phone skills, i.e. well-spoken, excellent active listening skills

Ability to communicate and interact with all kinds of people (both externally with customers, and internally with

company team members and other departments)

Motivated, energetic, driven work ethic

Time management skills

Ability to multitask

Organized

Outgoing, friendly, compassionate personality

Ability to meet and/or exceed both call and sales assist quotas

How to Apply

Interested or qualified candidate should send their CV in pdf format only to:

intern@workcityafrica.com using the "Job Title" as subject of the mail.

Note:Proximity to the Island is an added advantage.

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