Whyte Cleon Limited Customer Relationship Officer Jobs in Nigeria
Whyte Cleon Limited Customer Relationship Officer Jobs in Nigeria
Description We are in need of a young, smart, high-energy intra-prenuers Customer Relationship Officers. Our Ideal individual is the one who can effectively act as a direct interface between the company and its customers, manage customer’s accounts, engage new prospects that will translate to increased revenue for the company.
Responsibilities
Provides quality customer service to customers daily,
Handles and responds to all requests/queries/complaints/enquiries made by customers in a courteous and efficient manner.
Ensures the shop and the environment is clean before the shop opens for business.
Takes customers’ orders for services and communicating them accurately to the relevant operations unit – dry cleaning, laundry, cobbler, alterations, upholstery, etc.
Ensures proper analysis is done for garments dropped off and inform the customer appropriately.
Ensures all garments are properly booked and tagged for identification.
Handles pick-up of garments ensuring compliance to company policies and procedures.
Releases finished items to customers and receive payment from customers.
Ensures all customer complaints are resolved amicably and with SLAs.
Makes calls to customers who have not been in domiciled outlet/branch for a given period.
Increase revenue in domiciled branch/outlet by engaging leads, prospect, soliciting referrals and increasing existing customer patronage in cash sales.
Reduced losses from overdue garments on the rails.
Deposit cash at the bank when required.
Examine garments and book content form if required before booking.
Enter customer details correctly on the ERP.
Performs any other duties or tasks as may be required your supervisors. Play the account manager role to a selected list of customers within the domiciled outlet,
Effectively profile customers and more personalized service.
Requirements
Minimum of
SSCE
1 year on similar role
Must be a fast learner
Excellent time management skills and ability to multitask and prioritize work.
Ability to build and maintain effective relationships at all levels.
Excellent organization, planning and coordination skills
Good intuitive, negotiating and analytical skills
Ability to work with minimal supervision
Highly proficient in the use of Microsoft office tools
Excellent written and verbal communication skills
Must be able to prepare reports and correspondence
High on execution
Low on excuses
High sense of personal responsibility
High Integrity
Friendly
Engaging
Good Instincts
Thorough and detailed
Can –do attitude
Passionate
Proactive
Can think on his/her feet
Can take instructions and expand on it.
How to Apply
For more information and job application details, see; Whyte Cleon Limited Customer Relationship Officer Jobs in Nigeria
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