Westfield Consulting Receptionist Jobs in Nigeria

Westfield Consulting Receptionist Jobs in Nigeria


Job Description

  • Welcome and greet guests
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest's payment method
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Receive and transmit messages for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area

    Qualifications

  • Minimum of a First Degree (BSc / HND)
  • At least 2 years work experience.
  • Guest/customer relations experience, preferably in a hospitality environment
  • Strong working knowledge of relevant computer software including MS Office and booking and payment systems

    Key Competencies / Skills:

  • A proactive approach to dealing with issues that may arise
  • Highly organized, able to multitask and
    prioritize and work under pressure
  • Numeracy skills
  • Administrative skills
  • Customer service orientation
  • Attention to detail and accuracy
  • Planning and organizing
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Conflict resolution skills
  • Decision making and judgment skills
  • Team work
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests.

    Application Closing Date

  • 31st July, 2022.

    Method of Application

  • Interested and qualified candidates should send their CV to: cvs@westfield-consulting.com using the Job Title as the subject of the mail.

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