Westcon Contractors Sales Operations Specialist in Nairobi at Westcon-comstor Jobs in Kenya
Westcon Contractors Sales Operations Specialist in Nairobi at Westcon-comstor Jobs in Kenya
Job DescriptionRespond to customer's requests promptly in a professional, polite and friendly manner
Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
Dealing directly with customers either by telephone, electronically or face to face
Direct requests and unresolved issues to the designated resource through the workflow tools
Keep records of customer interactions, transactions, inquiries, comments and complaints
Record details of actions taken, using workflow tools
Manage order related administration
Establish productive vendor relations to ensure quality of service to customers
Own all order related issues to the satisfaction of the customer and the business
Validate customer purchase orders & create internal sales orders, as required
Keep customers up-to-date with the status of their orders
Communicate and coordinate with internal departments such as Training, Marketing, Business Development, Purchasing, Sales, and Product Management to effectively support the customer
Advise customers of delivery dates and product information, Liaise with Warehouse on dispatch issues and requests
Follow up on customer interactions
Respond to customer's requests promptly in a professional, polite and friendly manner
Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
Dealing directly with customers either by telephone, electronically or face to face
Direct requests and unresolved issues to the designated resource through the workflow tools
Keep records of customer interactions, transactions, inquiries, comments and complaints
Record details of actions taken, using workflow tools
Manage administration
Establish productive vendor relations to ensure quality of service to customers
Own all order related issues to the satisfaction of the customer and the business
Keep customers up-to-date with the status of their query
Finance queries and incident management/resolution with finance
Resolving Delivery issues
Providing product information ie Serial numbers, weights and dims
Managing and requesting releasing of holds - VAT, Credit Rejection, Wrong Shipping codes, Margin holds, Promotion holds
Finance queries and incident management/resolution with finance
Backlog review and management (including
running backlog reports)
Managing and requesting creation of missing promotions (SBA's)
Chasing missing configuration files from customers (if applicable)
Daily/weekly POS checks and updates
Experience
At least four(4) years of working experience in a similar or related role
Knowledge
Strong communication and negotiation skills
Detail oriented and works with a high degree of accuracy
Ability to multitask
Handles confidential financial and personal information appropriately
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills
Accurately captures customer information
Good inter-personal skills
Good Communication/Listening skills
Willing to be flexible
Ability to work effectively under pressure
Computer literate with Microsoft Office and Microsoft Outlook
Qualifications
Background with advanced Customer Service, Order Management or Sales environment
Job Requirements
The role will be required to interact with customers both internal and external, also validating all customer purchase orders prior to the order entry process, resolving all discrepancies and moving customer orders through the ERP system to be shipped & invoiced.
The role will drive excellent pre and post invoice customer service by responding to requests and queries in a timely and professional manner. Working directly with Order Entry, Sales, Service Delivery, Finance, Purchasing and the warehouse representatives, and dealing directly with third party carriers, vendors and customers. The role will require strong communication and problem-solving skills, have good attention to detail and be experienced in order processing validation and customer services.
Strong proven experience of relationship building and understand the basics of excellent pre and post invoice Customer Service are essential.
How to Apply
Interested and qualified candidates should apply online by 16th September, 2019
For more information and job application details, see; Westcon Contractors Sales Operations Specialist in Nairobi at Westcon-comstor Jobs in Kenya
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