Westcon Contractors Sales Operations Specialist in Nairobi at Westcon-comstor Jobs in Kenya

Westcon Contractors Sales Operations Specialist in Nairobi at Westcon-comstor Jobs in Kenya

Job Description
  • Respond to customer's requests promptly in a professional, polite and friendly manner
  • Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
  • Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
  • Dealing directly with customers either by telephone, electronically or face to face
  • Direct requests and unresolved issues to the designated resource through the workflow tools
  • Keep records of customer interactions, transactions, inquiries, comments and complaints
  • Record details of actions taken, using workflow tools
  • Manage order related administration
  • Establish productive vendor relations to ensure quality of service to customers
  • Own all order related issues to the satisfaction of the customer and the business
  • Validate customer purchase orders & create internal sales orders, as required
  • Keep customers up-to-date with the status of their orders
  • Communicate and coordinate with internal departments such as Training, Marketing, Business Development, Purchasing, Sales, and Product Management to effectively support the customer
  • Advise customers of delivery dates and product information, Liaise with Warehouse on dispatch issues and requests
  • Follow up on customer interactions
    Respond to customer's requests promptly in a professional, polite and friendly manner
  • Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
  • Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
  • Dealing directly with customers either by telephone, electronically or face to face
  • Direct requests and unresolved issues to the designated resource through the workflow tools
  • Keep records of customer interactions, transactions, inquiries, comments and complaints
  • Record details of actions taken, using workflow tools
  • Manage administration
  • Establish productive vendor relations to ensure quality of service to customers
  • Own all order related issues to the satisfaction of the customer and the business
  • Keep customers up-to-date with the status of their query
  • Finance queries and incident management/resolution with finance
  • Resolving Delivery issues
  • Providing product information ie Serial numbers, weights and dims
  • Managing and requesting releasing of holds - VAT, Credit Rejection, Wrong Shipping codes, Margin holds, Promotion holds
  • Finance queries and incident management/resolution with finance
  • Backlog review and management (including
    running backlog reports)
  • Managing and requesting creation of missing promotions (SBA's)
  • Chasing missing configuration files from customers (if applicable)
  • Daily/weekly POS checks and updates

    Experience
  • At least four(4) years of working experience in a similar or related role

    Knowledge
  • Strong communication and negotiation skills
  • Detail oriented and works with a high degree of accuracy
  • Ability to multitask
  • Handles confidential financial and personal information appropriately
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem solving skills
  • Accurately captures customer information
  • Good inter-personal skills
  • Good Communication/Listening skills
  • Willing to be flexible
  • Ability to work effectively under pressure
  • Computer literate with Microsoft Office and Microsoft Outlook

    Qualifications
  • Background with advanced Customer Service, Order Management or Sales environment

    Job Requirements
  • The role will be required to interact with customers both internal and external, also validating all customer purchase orders prior to the order entry process, resolving all discrepancies and moving customer orders through the ERP system to be shipped & invoiced.
  • The role will drive excellent pre and post invoice customer service by responding to requests and queries in a timely and professional manner.
  • Working directly with Order Entry, Sales, Service Delivery, Finance, Purchasing and the warehouse representatives, and dealing directly with third party carriers, vendors and customers.
  • The role will require strong communication and problem-solving skills, have good attention to detail and be experienced in order processing validation and customer services.
  • Strong proven experience of relationship building and understand the basics of excellent pre and post invoice Customer Service are essential.

    How to Apply
  • Interested and qualified candidates should apply online by 16th September, 2019
  • For more information and job application details, see; Westcon Contractors Sales Operations Specialist in Nairobi at Westcon-comstor Jobs in Kenya
    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.