Watu Credit Process Officer Jobs in Kenya

Watu Credit Process Officer Jobs in Kenya

Job Purpose:

Responsible for effective business operations by supporting and optimizing existing processes including scoping, designing, implementing new processes as per business needs. Also, support with general day-to-day requests, evaluation of current processes and coming up with solutions and operations.

Key Responsibilities:

  • Engage business leaders on current processes, gaps, and anticipated changes.

  • Promote stakeholders’ visibility of operational progress through dashboard creation.

  • Drive interdepartmental efficiency through process mapping and identification of inefficiencies in the workflows.

  • Support in re-designing the processes through coordinating of information and documentation of new processes and process flows.

  • Assess and report on process cost implication to the business providing insights for process trainings and/or new process creation.

  • Keep abreast of business trends in anticipation for new process creation and continuously analyze detailed datasets to prioritize and address risks/opportunities.

  • Audit user access rights to various internal tools and oversee proper approvals and controls.

  • Benchmark existing business processes in line with industry regulations and leverage comparative data to recommend improvements or provide insight into development of respective company policies.

  • Leverage technological advancements to create various support tools in line
    companies needs

    Knowledge, Skills and Experience Required:

    Education & Experience:

  • A bachelor's degree in a relevant field

  • Minimum 3 years’ experience

  • Experience in business process management with an emphasis on process analysis, development, improvement and/or driving change

  • Sound understanding of project management

  • Good understanding of the principles of Total Quality Management


  • Practical experience with dashboards

  • Proficiency with SQL

  • Google Sheets knowledge

  • Understanding of data preparation and data acquisition

  • R, Python (preferred)

  • Google Data Studio and Big Query (preferred)


  • Highly collaborative individual

  • Attention to details

  • Self-starter, target oriented

  • Team player and good communicator

    How to Apply

    For more information and job application details, see; Watu Credit Process Officer Jobs in Kenya

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