Wasoko Fulfilment Centre Supervisor - Jobs in Kenya
Wasoko Fulfilment Centre Supervisor - Jobs in Kenya
About Us:Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary.
We are growing rapidly across Africa, launching new markets, new cities and new countries. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.
Location: Kenya, Kikuyu, Kakamega, Kisumu & Mombasa
Reporting into: Branch Warehouse Manager
Fulfilment at Wasoko is a fun, fast-paced, agile and people-focused business. We believe in the motto "We win through our people."
You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOP and company policies.
This is a challenging role where you will have the opportunity to grow your career and be part of a strong team.
You must enjoy being part of a dedicated team working together to make a difference in the lives of our customers and employees in relevant and memorable ways.
If you are looking for a change and ready to make a difference ... we are looking for you.
Direct Reports: 3
Ability to communicate at all levels
Ability to manage change processes
You are able to work in a fast-paced and challenging environment
Demonstrates an exceptional level of resourcefulness, creativity, ingenuity, and empathy
Subject matter expert in troubleshooting and solving complex or process-related inventory management issues
Experience to build a fulfilment centre with world-class safety and health policies, procedures, standards and culture
Knowledge of best practices in managing B2B or B2C inbound, outbound, sortation and QC teams and processes in a scale business environment..
You are a leader. Your top priority is to make sure all Logistics employees at the branch have what they need to do their tasks 110% of the time
.What tool(s) do they need to function?
.Do they have any blockages? Help them to remove these blockages
.Compliance? Policy, SOPs and work instructions are aligned to the operations
.Self-service data? Empower them to make decisions based on data while they do their jobs
Simplify the way our employees work
- the goal is to get more for less (efficiency, productivity, etc.)
Ensure operational KPIs are met and exceeded and the business has visibility on the performance of the branch
Drive teams to achieve consistent delivered in full on time (DIFOT)
Ensure inventory accuracy and receivables is maintained above 99% of the time
Live by the principle of "The Customer is King" to ensure world-class customer service
Optimize fulfilment centre costs per order - invest in continuous improvements to increase warehouse picker efficiency and reduce cost per pick, and forward plan to sweat vehicles as much as possible on every trip
All warehouse locations and their capacities are accurately updated in the WMS, with all necessary notifications to upstream and downstream customers made in a timely manner and feedback provided to stakeholders almost immediately when changes occur to avoid overstocks, stock-outs or dead inventory
Assist all inventory movement staff and the inventory team in assessing inventory inaccuracies and recommend corrective actions needed to support continuous process improvement and operational excellence
Conduct employee performance appraisals, individual development plans, and succession plan to ensure business continuity
Invest time in training a new generation of strong people ready to take on new challenges and opportunities while maintaining the same level of excellence in execution
Create and foster an environment that promotes integrity, accountability and a winning attitude while providing a safety net for our employees to thrive, have fun and grow.
Ability to lead, coach and train employees
Exceptional organisational and analytical skills
Ability to work independently and handle multiple projects
Goal-oriented, assertive and a practical problem solver
Degree in Supply chain, Transport & Logistics, Business Operations, Business Administration, or similar. An Advanced diploma in the same with at least 3 years of experience in last mile logistics can be considered
You have in-depth knowledge of last mile logistics (transport best practises and processes - prior experience working with Manhattan or equivalent highly desirable).
How to apply
For more information and job application details, see; Wasoko Fulfilment Centre Supervisor Jobs in Kenya
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