Wananchi Group IT Helpdesk Assistant Jobs in Nairobi, Kenya

Wananchi Group IT Helpdesk Assistant Jobs in Nairobi, Kenya


Wananchi Group (K) Ltd

Job Title:

  • IT Helpdesk Assistant

    Department: I.T. Department

    Location:

  • Gateway Park

    Employment Status / Type:

  • Full Time

    Position Reporting to:

  • I.T. Manager

    Job Purpose / Summary:

    Assist in the management of all day to day IT issues that include; LAN related activities, Office automation issues and Business application support for the Wananchi Group Staff.

    Key Roles:

  • Responsible for IT hardware & software Inventory Management
  • Primary contact for all internal IT support queries
  • Preparation for daily , weekly and monthly IT helpdesk reports
  • Responsible for receiving service requests via telephone, email, and ticketing system.
  • Responsible for diagnosing and resolving internal customer incidents, escalating cases where necessary.
  • Carry Hardware preventative maintenance and repairs
  • Competent in offering internal customers in-office help, on site and through remote-access software.
  • Ensuring user satisfaction with IT services through effective communication
  • Train users on basic computer procedures and Ms office products

    Requirements

  • The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.
  • The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.
  • Able to deal confidently with a wide range of people in difficult circumstances.
  • Ability to diagnose & solve problems in an efficient manner.
  • Ability to demonstrate experience of effective communication with customers via a range of different channels.
  • Attention
    to detail.
  • Possess a confident & professional manner with strong interpersonal skills.
  • Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.
  • Good understanding of Microsoft Platforms.
  • Good working knowledge of browser technologies.

    Qualifications:

  • Degree in IT related field
  • 1 year experience
  • Can work under high pressure environment
  • Be honest,flexible,committed and fast learner
  • Integrity and personal organization planning skills
  • Valid certificate of good conduct

    Key Performance Indicators

  • Response time to helpdesk tickets
    Ticket closure
  • Submission of daily/weekly/monthly reports

    How to Apply

  • Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to [email protected] on or before 30th November 2018.
  • The subject line should be “IT Help desk Assistant”.
  • Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.
  • Only short-listed candidates will be contacted.
  • Note: Canvassing will lead to automatic disqualification.

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