Wananchi Group IT Helpdesk Assistant Jobs in Nairobi, Kenya

Wananchi Group IT Helpdesk Assistant Jobs in Nairobi, Kenya

Wananchi Group (K) Ltd

Job Title:

  • IT Helpdesk Assistant

    Department: I.T. Department


  • Gateway Park

    Employment Status / Type:

  • Full Time

    Position Reporting to:

  • I.T. Manager

    Job Purpose / Summary:

    Assist in the management of all day to day IT issues that include; LAN related activities, Office automation issues and Business application support for the Wananchi Group Staff.

    Key Roles:

  • Responsible for IT hardware & software Inventory Management
  • Primary contact for all internal IT support queries
  • Preparation for daily , weekly and monthly IT helpdesk reports
  • Responsible for receiving service requests via telephone, email, and ticketing system.
  • Responsible for diagnosing and resolving internal customer incidents, escalating cases where necessary.
  • Carry Hardware preventative maintenance and repairs
  • Competent in offering internal customers in-office help, on site and through remote-access software.
  • Ensuring user satisfaction with IT services through effective communication
  • Train users on basic computer procedures and Ms office products


  • The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.
  • The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.
  • Able to deal confidently with a wide range of people in difficult circumstances.
  • Ability to diagnose & solve problems in an efficient manner.
  • Ability to demonstrate experience of effective communication with customers via a range of different channels.
  • Attention
    to detail.
  • Possess a confident & professional manner with strong interpersonal skills.
  • Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.
  • Good understanding of Microsoft Platforms.
  • Good working knowledge of browser technologies.


  • Degree in IT related field
  • 1 year experience
  • Can work under high pressure environment
  • Be honest,flexible,committed and fast learner
  • Integrity and personal organization planning skills
  • Valid certificate of good conduct

    Key Performance Indicators

  • Response time to helpdesk tickets
    Ticket closure
  • Submission of daily/weekly/monthly reports

    How to Apply

  • Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 30th November 2018.
  • The subject line should be “IT Help desk Assistant”.
  • Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.
  • Only short-listed candidates will be contacted.
  • Note: Canvassing will lead to automatic disqualification.

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.