Wananchi Group IT Helpdesk Assistant - Jobs in Kenya

Wananchi Group IT Helpdesk Assistant - Jobs in Kenya



Job Title: IT Helpdesk Assistant

Department: IT Department

Location: Gateway Park

Employment Status / Type: Full Time

Position Reporting to: IT Manager

Manages Others: No


Job Purpose / Summary:
Assist in the management of all day to day IT issues that include; LAN related activities, Office automation issues and Business application support for Wananchi Group Staff.


Key Roles:
  • Timely Resolution of Service Desk Requests
  • User end LAN support and troubleshooting
  • Office application installation, support
  • Hardware preventative maintenance and repairs
  • System User management
  • Process documentation
  • System Upgrades


    Requirements
  • The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.
  • The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.
  • Able to deal confidently with a wide range of people in difficult circumstances.
  • Ability to diagnose & solve problems in an efficient manner.
  • Ability to demonstrate experience of effective communication with customers via a range of different channels.
  • Attention to detail.
  • Possess a confident & professional manner with strong interpersonal skills.
  • Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a
    small team.
  • Good understanding of Microsoft Platforms.
  • Good working knowledge of browser technologies.


    Qualifications:
  • Degree in IT related field
  • 1-year experience
  • Can work under high pressure environment
  • Be honest, flexible, committed and fast learner
  • Integrity and personal organization planning skills
  • Valid certificate of good conduct


    Key Performance Indicators
  • Response time to helpdesk tickets
  • Ticket closure
  • Submission of daily / weekly / monthly reports



    How to apply

  • Interested and qualified candidates to submit their applications including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 25th August 2022.

  • The subject line should read IT Helpdesk Assistant.

  • Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

  • Only short-listed candidates will be contacted.

    Note: Canvassing will lead to automatic disqualification.


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