Wananchi Group IT Helpdesk Assistant Jobs in Kenya

Wananchi Group IT Helpdesk Assistant Jobs in Kenya


Job Purpose / Summary:

  • Reporting to the IT Manager, the IT Help Desk Assistant will assist in the management of all day-to-day IT issues including LAN related activities, office automation and Business application support for the Wananchi Group Staff.

    Key Roles & Responsibilities

  • Timely Resolution of Service Desk Requests

  • User end LAN support and troubleshooting

  • Office application installation and support

  • Hardware preventative maintenance and repairs

  • System User management

  • Process documentation

  • System Upgrades

    Required Education, Skills & Experience

  • Bachelor’s Degree in IT or related field from a recognized university

  • At least 1-year relevant experience in a busy environment

  • The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.

  • The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.

  • Ability to deal confidently with a wide range of people in difficult circumstances.

  • Should be able to diagnose & solve problems in an efficient manner.

  • Demonstrated experience of effective communication with customers via a range of different channels.

  • Attention to detail
    & demonstrated to work under pressure

  • Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.

  • Good working knowledge of browser technologies. Integrity and personal organization planning skills

    Key Performance Indicators

  • Response time to helpdesk tickets

  • Ticket closure

  • Submission of daily/weekly/monthly reports

    How to Apply

  • Interested candidates to send updated CV to

  • recruit@ke.wananchi.com with the job title ”IT Help Desk Assistant” as the subject line not later than 13th July 2021.

  • Wananchi Group is an equal opportunity employer and offers competitive remuneration and benefits to the right candidate.

  • Only short-listed candidates will be contacted.


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