Wananchi Group - IT Helpdesk Assistant - Jobs in Kenya

Wananchi Group - IT Helpdesk Assistant - Jobs in Kenya

Job Title:
  • IT Helpdesk Assistant

  • Gateway Park

    Job Purpose / Summary:

    Assist in the management of all day to day IT issues that include; LAN related activities, Office automation issues and Business application support for the Wananchi Group Staff.

    Key Roles:

  • Timely Resolution of Service Desk Requests
    User end LAN support and troubleshooting
    Office application installation, support
  • Hardware preventative maintenance and repairs
  • System User management
  • Process documentation
  • System Upgrades

  • The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.
  • The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.
  • Able to deal confidently with a wide range of people in difficult circumstances.
  • Ability to diagnose & solve problems in an efficient manner.
  • Ability to demonstrate experience of effective communication with customers via a range of different channels.
  • Attention to detail.
  • Possess a confident & professional manner with strong interpersonal skills.
  • Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.
  • Good understanding of Microsoft Platforms.
  • Good working knowledge of browser

  • Degree in IT related field
  • 1 year experience
  • Can work under high pressure environment
  • Be honest,flexible,committed and fast learner
  • Integrity and personal organization planning skills
  • Valid certificate of good conduct

    Key Performance Indicators
  • Response time to helpdesk tickets
  • Ticket closure
  • Submission of daily/weekly/monthly reports

    How to Apply
  • Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 3rd June 2019
  • The subject line IT Helpdesk Assistant.
  • Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.
  • Only short-listed candidates will be contacted.
  • Canvassing will lead to automatic disqualification.
  • For more information and job application details, see; Wananchi Group - IT Helpdesk Assistant - Jobs in Kenya

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