Voluntary Service Overseas Salesforce Technical Lead Jobs

VSO is the world’s leading international development organisation that works through volunteers to fight poverty. Working in 24 countries around the world, our unique role in international development is to place committed volunteers with carefully selected organisations where their skills can have the greatest impact.


Our extraordinary volunteers live and work in some of the world’s poorest communities. Sharing their unique skills and experience to generate new ideas and new ways of doing things, helping the communities they work in lift themselves out of poverty.

We’re not about delivering quick fixes, but instead we focus on long-lasting, sustainable change, that will impact generations to come. Join us and help us work towards our vision of a world without poverty.

Responsibilities

  • Understand and own VSO Salesforce architecture including, but not limited to the data model, our objects, integrations and analytics
  • Support in building a strategic vision which outlines VSO’S Salesforce roadmap
  • Oversee successful delivery of Salesforce / CRM projects (phased implementation)
  • Lead in creating / authorising and managing the technical solution documents for changes, enhancements and new projects
  • Be hands on - developing and creating solutions in Salesforce / manage in-house salesforce development including reports and dashboards
  • Oversee an offshore development function, delivering changes/projects within an agile development model by supporting project managers and business analysts as an SME
  • Investigate vendors and solution options, carry out feasibility studies and recommend technical solutions and technologies where Salesforce integration is required.
  • Assess and analyse business requirements to create solution designs to meet operational needs
  • Work with a number of key business stakeholders, challenging where appropriate and communicating in non- technical jargon
  • Manage all configuration releases for Salesforce, ensuring successful deployment of configuration changes
  • Manage deployment process and sandbox management strategy for Salesforce
  • Manage Salesforce change requests, including CR sizing, communication and CR implementation process
  • Provide technical user support escalated from the helpdesk and resolve system / application issues
  • Ensure that our Salesforce instance (including the data and access within it) complies with VSO’s security and disaster recovery policies
  • Understand and own VSO Salesforce architecture including, but not limited to the data model, our objects, integrations and analytics
  • Support in building a strategic vision which outlines VSO’S Salesforce roadmap
  • Oversee successful delivery of Salesforce / CRM projects (phased implementation)
  • Lead in creating / authorising and managing the technical solution documents for changes, enhancements and new projects
  • Be hands on - developing and creating solutions in Salesforce / manage in-house salesforce development including reports and dashboards
  • Oversee an offshore development function, delivering changes/projects within an agile development model by supporting project managers and business analysts as an SME
  • Investigate vendors and solution options, carry out feasibility studies and recommend technical solutions and technologies where Salesforce integration is required.
  • Assess and analyse business requirements to create solution designs to meet operational needs
  • Work with a number of key business stakeholders, challenging where appropriate and communicating in non- technical jargon
  • Manage all configuration releases for Salesforce, ensuring successful deployment of configuration changes
  • Manage deployment process and sandbox management strategy for Salesforce
  • Manage Salesforce change requests, including CR sizing, communication and CR implementation process
  • Provide technical user support escalated from the helpdesk and resolve system / application issues
  • Ensure that our Salesforce instance (including the data and access within it) complies with VSO’s security and disaster recovery policies
    li>Stakeholder satisfaction with projects and functions delivered
  • Full release documentation produced for all functionality implemented
  • Support calls resolved in an effective and timely fashion

    Qualifications Skills and Comprtencies

  • Working together – Strength – Successfully leads teams and develops others’ team-working skills.
  • Communication & influencing – Strength Proactively builds constructive relationships through clear communication and
    generates effective discussion and mutual support for plans and ideas
  • Managing Knowledge – Strength –– Leads initiatives that improve knowledge management; develops others’ knowledge management skills.
  • Striving for excellence – Adds value Leads initiatives to improve monitoring, evaluation and learning; is a role model for continuous learning and improvement.
  • Managing Resources – Adds value – Creates approaches that help VSO to acquire, allocate and use resources more effectively across VSO; builds strategic alliances and partnerships to enable sharing of resources.
  • Managing People - Adds value Builds an effective team with clear objectives; allocates work appropriately; deals with poor performance and recognises success.
  • Developing People – Adds value Helps team members to create and implement clear development plans that meet their own -and VSO’s - short and long term needs.
  • Leading for the Future – Adds value - builds confidence and excitement in VSO's work and vision, both internally and externally; leads innovative projects.
  • Thinking Strategically – Adds value - leads strategic projects, coaching others to consider global and long-term impact, and to consult within and beyond VSO.
  • Delivering Results – Adds value Analyses objectives, considers options, plans and manages appropriately; holds self and team accountable for achieving goals.
  • Demonstrable experience in successfully supporting Salesforce programmes/projects involving significant scale and business change
  • Understanding of business re-engineering principles and processes
  • Excellent strategic & technical thinking
  • Ability to consultatively engage with stakeholders and to quickly make complex decisions
  • Experience of working in global teams and able to work effectively in a culturally diverse environment
  • Excellent understanding of risks and challenges associated with project delivery
  • Experience of designing and developing complex custom Salesforce orgs
  • Up to date knowledge of the Salesforce ecosystem, including CRM capabilities and partner products
  • Salesforce Administrator and Platform App Builder certifications, or equivalent experience demonstrating full understanding of these areas
  • Salesforce Platform Developer I/II, or one or more Designer or Architect Domain certifications would be an advantage
  • Understanding of developing effective data models and documenting organisational data architecture
  • Good understanding of web services, APIs and ETL processes, including planning integration architecture for interfacing systems
  • Comfortable creating functional specifications, design and architecture documentation
  • Extensive experience in all aspects of Salesforce platform click and configure development
  • Experience with salesforce reports and dashboard development
  • Experience reviewing, understanding and recommending changes to Apex and Visualforce code
  • Experience designing and implementing features using Apex / Visualforce would be an advantage
  • Exposure to Lightning Component and Javascript development is advantageous

    How to apply

    VSO reserves the right to close this job early if we receive a sufficient number of applications.

    This role could be based in either Pretoria or Nairobi.

    Please note that this role is on national contract terms, dependent on the location of the placeholder. The successful candidate must have the right to work in the country in which they take up this post.

    If you’re interested in applying for this role, please download the job description for more information.

    To submit your application, click on ‘Make an application’ and complete all relevant fields on the online application form.

    Interested candidates should apply online by 17th June, 2018

    For more information and job application details, see; Voluntary Service Overseas Salesforce Technical Lead Jobs

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