Vixa Pharmaceutical Company Customer Care Relation Officer Jobs in Nigeria

Vixa Pharmaceutical Company Customer Care Relation Officer Jobs in Nigeria



Description

  • Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
  • Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
  • Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.

    Responsibilities

    Will be responsible for operating CRM Software to achieve the following:

  • Collect data and track customers.
  • Engage website visitors by sending targeted emails/newsletters to leads & customers (Email
  • Marketing) and targeted automation.
  • Create retention campaigns, from conceptualization through to analysis e.g Offer incentives via loyalty and referral programs.
  • Run scheduled surveys to engage customers and get valuable feedback about our services.
  • Continuously improve our company's customer retention rate as well as the average order value and customer lifetime value.
  • Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
  • Build E-Commerce reports to track business growth.
  • Uploading new products, updating product and price lists for different distributors/locations/outlet types.
  • Setting up and monitoring settings parameters from the dashboard.
  • Provide first line support on general user issues, mapping and so configurations
  • Generating weekly, monthly, quarterly report for management for decision

    Requirements and Skills

  • Bachelor's Degree / HND in Business Administration, Management or related field.
  • Minimum of 2 years’
    experience.
  • Proven working experience as a Client Relations Manager and Customer Service Officer
  • MUST be computer literate
  • Have good analytical skills
  • Clear and persuasive communication skills
  • Friendly / warm personality.
  • Ability to use positive language.
  • Patient and attentive.
  • Problem-solving skills.
  • Self-control and patience.
  • Prior experience with CRM Software.

    How to Apply

    Interested and qualified candidates should forward their CV and Cover Letter to: pharmarecruitment2online@gmail.com using the position applied for as the Subject of the email.

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