Viva Cinemas Team Leader Jobs in Nigeria

Viva Cinemas Team Leader Jobs in Nigeria


Details

  • The Team Leader is responsible for providing the Cinema Supervisor with the support needed to manage all day-to-day activities of the cinema.

  • You will also be responsible for making sure all regulations are adhered to by every member of the team and he/she will drive the delivery of exceptional cinema experience for its esteemed customers.

    Key aspects of the job include:

  • Taking ownership of the activities of all team members, being a role model for the delivery of excellent customer service and performance and influencing team members to deliver a best in class service.

    Key Responsibilities

  • Working closely with Cinema Supervisor to manage and motivate assigned team to increase sales and ensure efficiency.

  • Providing daily updates to the Cinema Manager and Supervisor on trends and customer needs.

  • Updating the team on performance and daily targets.

  • Working closely with Cinema Supervisor to recommend strategies to improve customer satisfaction.

  • Monitoring assigned team’s compliance to special promotions, displays and events.

  • Supervising the implementation of approved promotional campaigns.

  • Verifying the condition of all items received from the stock keeper in the absence of the Cinema Manager and Supervisor.

  • Ensuring the highest standards for quality &customer service are met; ensure high levels of customer satisfaction through excellent service.

  • Responding to customer complaints/comments promptly and professionally.

  • Working with team members to meet and exceed guest-service standards.

  • Monitoring the performance of all team members.

  • Conducting screen checks and spot key problematic areas in the screen and other cinema areas at the beginning and close of shift if the Cinema Manager is not on duty.

  • Monitoring team members’ compliance to uniform standards, operational practices, company policies and standards, hygiene, quality standards.

  • Monitoring the measures implemented to control and identify theft.

  • To handle store keys when the Manager is not on duty and ensured keys are not handled by any other team member. The store keys would be with a non-designated supervisor only in that instance when either the manager or supervisor is on
    leave.

  • Establishing strong relationships with all team members.

  • Ensure Guests Film information are always available (film guides, box office tickets and promo materials)

  • Check daily and ensure all tills are operatives and resolve any issues immediately.

  • Daily Ensure the box office and retail area is always clean and organised.

  • Ensure Retail Concession Area is stock up and stock is available (till tickets, sweets, popcorn and drinks) with portion control monitored and corrected to avoid loss.

  • Check daily and ensure all tills are operatives and resolve any issues immediately

  • Ensure the retail areas are always clean and organised accordingly

  • Ensuring tardiness & absenteeism of any team member, janitors & outsourced security company if applicable are recorded and details provided to the Cinema Manager/Supervisor.

    Qualifications & Experience

  • Minimum of a Bachelor’s degree or equivalent in a relevant field.

  • Two or more years of experience working as a Supervisor, ideally within a similar cinema /entertainment industry.

    How to Apply

  • Interested and qualified candidates should send all applications to:

  • jobs@vivacinemas.com with the "Location / Job Position / Name" as the subject of the email. Example: Ikeja / Cinema Manager / Mayowa Johnson.


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