Virtual HR Floor Supervisor Jobs in Kenya
Virtual HR Floor Supervisor Jobs in Kenya
Reporting to the Branch Manager, the Floor Supervisor will be responsible for assisting in ensuring that overall service delivery at the branch is as per the prescribed company standards.
Principal Accountabilities
Ensuring there is sufficient coverage on the shop floor by proper staff planning within the floor and organizing for replacements during breaks and offs
Ensuring any customer related issues are well managed and resolved to ensure that customers are kept happy
Making sure that full range of products are fully available on shelf & orders are placed for missing items
Following-up on items out of stock from purchasing team
Ensuring quality service is provided to all customers
Guiding, advising and coaching staff to ensure improved performance
Inspecting the department on expiries, pricing, damages, slow moving products and liaising with the branch Manager for action
Holding weekly meetings with staff to discuss new responsibilities and remind them on any unfinished tasks
Coming up with suggestions on promotional activities within the departments and proposals on clearance of slow moving and dead stocks
Ensuring full execution of offers /promotions
Ensuring that cleaning is done regularly on products & floor as well as maintaining good display
throughout. ensure enhanced customer shopping ambience
Key Qualifications and Experience
Certificate/Diploma in Business related course
At least two (2) years’ experience as a Supervisor, preferably in a retail sector.
Concern for quality and attention to details
Flexible in terms of scheduling
Good verbal and written communication skills
Good problem solving and decision-making skills
Able to work in a fast-paced environment and can multitask
Ability to work under pressure
How to Apply
Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading ‘FLOOR SUPERVISOR by 22nd December 2020 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees.
The position is filled as soon as a suitable candidate is found.
Only shortlisted candidates will be contacted.
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