Villa Rosa Kempinski Nairobi - Reservations Agent Jobs in Kenya

Villa Rosa Kempinski Nairobi - Reservations Agent Jobs in Kenya

Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.

The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Reservations Agent

Reporting to the Revenue and Reservations Manager/ Asst Revenue and Reservations Manager, the Reservations Agent is responsible for materializing the maximum number of requests and reservations and ensuring all relevant data is entered and maintained in the systems in a timely and accurate manner.

Main Responsibilities

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Test calls LQA / IFH results > 85%.
  • Follow the internal up-sell programme for Reservations department.

    Qualifications
  • University Degree or Diploma
  • Knowledge of Opera PMS or Fidelio V6 is imperative
  • Opera central systems knowledge
  • Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel
  • Experience in a similar role and proven track record may be considered in lieu of specialized education
  • At least three years experience in
    a similar position in hospitality
  • Detail oriented
  • Good Communication skills
  • Listening and oral skills
  • Listen attentively and speak clearly

    About Kempinski

    At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests.

    Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences.

    Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents.

    We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders.

    Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.

    How to Apply

  • Interested and qualified candidates should apply online by 30th June 2019
  • For more information and job application details, see; Villa Rosa Kempinski Nairobi - Reservations Agent Jobs in Kenya

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