Villa Rosa Kempinski Front Desk Agent Jobs in Nairobi - Kenya

Villa Rosa Kempinski Front Desk Agent Jobs in Nairobi - Kenya

Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city center, and 20 km from Jomo Kenyatta International Airport.

The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Front Desk Agent

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA)standards.

At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel, Up-selling is focused on and executed in order to increase room revenues, Shift closing is done properly, Ensure that Financial Policies and Procedures are supported and followed.

Main Responsibilities

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and K (KEA) standards.
  • Ensure that KEA results are above the set targets.
  • Upon check in, register guest and assign rooms.
  • Accommodate special requests whenever possible.
  • If needed, assist guests in completing the registration cards.
  • Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
  • Upon departure of guests, process the guest check out procedures.
  • Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
  • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
  • Answer all guest requests and questions
    in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.
  • It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
  • Possess a working knowledge of the room reservation procedures.
  • Maintain the neatness of his/her working area.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Qualifications:
  • Diploma in Hotel Management/Front Office Operations
  • Two years experience in a similar role and proven track record may be considered in lieu of specialised education
  • Preferably as Section Head in 5-star property.
  • Good Communication skills
  • Knowledge and experience in the use Fiderio and Opera
  • Proficiency in Excel and Word.
  • Knowledge in a foreign language will be a distinct advantage
  • Presentable, well spoken individual
  • Pleasant and outgoing personality
  • Mature & Customer focused.
  • Excellent grooming skills and must be well versed in professional and personal etiquette
  • Fluent speech skills

    How to Apply
  • Interested and qualified candidates should apply online by 3rd July 2019
  • For more information and job application details, see; Villa Rosa Kempinski Front Desk Agent Jobs in Nairobi - Kenya

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