VIAMO Uganda Program Manager Jobs

VIAMO Uganda Program Manager Jobs

About the Role

  • You will become part of our growing team in Uganda working with some of the most innovative development organisations and private sector companies.

  • Your role is to ensure that every project and programme is implemented to the delight of our partners who deeply care about the impact of projects.

  • In this role, you will work with a wide range of different partners from health, education, agriculture, financial inclusion and many more.

  • You will support these organisations with the design of digital engagement strategies, deliver exceptional customer service during the implementation of mobile and digital projects, and take great pride in fostering impact through mobile in Uganda.

    Key Responsibilities

  • Work with partners to design and launch effective mobile engagement projects.

  • Delight our partners with high quality, timely execution of programme activities.

  • Monitor the implementation of the needs of these partners according to the project objectives.

  • Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings.

  • Support the design of innovative mobile engagement projects for partners.

  • Advise clients to design successful applications and use cases for mobile engagement projects.

  • Help to establish work plans and deliverables for each project

  • Facilitate training of partners staff and conduct field testing of solutions as needed

  • Supervise qualitative and quantitative research and other field activities

  • Conduct data analysis and report on the results of project and programmes

  • Document and share lessons learned and best practices from Uganda with Viamo’s international team of program staff

    Key Performance Indicators

  • Happy clients measured through NPS

  • Project implemented on
    time and on budget

  • Impact: number of unique listeners and engagements

    Team and Reporting Structure

  • Reports to the Country Manager Uganda

  • Works closely with the Design and Implementation teams



  • University degree and 3+ years of demanding professional experience in a client-facing role, and demonstrable interest in the use of technology for development

  • Experience either directly from the development sector working with or for NGOs or with private sector companies with NGO clientele

  • Excellent project and programme management skills with emphasis on customer service

  • Independent thinker and problem solver with proven experience in a fast-paced environment

  • Great in multi-tasking and managing numerous complex small and large projects at one time

  • Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed

  • Excellent attention to detail and thoroughness

  • Quantitative and analytical skills – including experience with large data-sets and data analysis

  • Technically proficient with software programs, and the desire to learn and embrace more

  • Fluency in English and local languages


  • Previous experience working with a Mobile Network Operator

    How to Apply

  • For more information and job application details, see; VIAMO Uganda Program Manager Jobs

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