VerifyMe Chief Operations Officer Jobs in Nigeria

VerifyMe Chief Operations Officer Jobs in Nigeria



Details
  • DKT NIGERIA is set to recruit Call Centre Nurse based in Lagos state. We are looking for a smart, dynamic, self-motivated, creative and committed individual to fill this position.

    Key Accountabilities/Responsibilities
  • Handle call-centre medical related escalations.
  • Ensure timely, accurate logging of calls, enquiries and downtimes.
  • Achieve 90-100% customer satisfaction.
  • Ensure effective monitoring and improvement of referrals through continuous customer satisfaction surveys and generation of testimonials.
  • Compliance with complaint resolution procedure- 100% close-out of complaint calls received.
  • Following up on call referrals to enhance customer experience.
  • Promote product knowledge and compliance with respect to all applicable processes.
  • Promoting call centre best practices.
  • Appropriately manage callers side effects.
  • Apply user centric model to ensure that callers/clients are appropriately guided on their contraceptive journey.

    Qualification / Experience
  • Bachelor’s Degree in Nursing, School of Nursing.
  • 3 - 5 years of call-centre experience.
  • Strong and polished communication skills.
  • Experience in family planning, sexual and reproductive health is an advantage.
  • Proven experience working in a demanding and fast-paced environment.
  • Ability to communicate in either Yoruba, Igbo
    or Hausa language fluently is an advantage.

    How to Apply

    Interested and qualified candidates should send their CV to: hr@dktnigeria.org using "Call Centre Nurse - Lagos" as the subject of the email

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