US Embassy Nairobi - Administrative Clerk - Helpdesk – ISC Jobs in Kenya

US Embassy Nairobi - Administrative Clerk - Helpdesk – ISC Jobs in Kenya

Duties
  • Basic Function of the Position – The incumbent is a Helpdesk Support Specialist for the Information Systems Center (ISC).
  • She/he reports directly to the System Manager.
  • As the initial point of contact for over 1,100 unclassified system users (including 32 agencies), the incumbent is responsible for providing front desk technical support and assistance to walk-in customers and phone calls.
  • Incumbent is the focal point of Tier 1 support and uses the Mission’s ticket system.
  • Incumbent’s primary objective is to be responsive to customer requests and ensure open communication with customers to resolve issues in a timely manner.
  • He/she also serves as the Administrative/Technical/logistical Assistant to the Information Systems Center (ISC) providing every aspect of IT support and services.

    Qualifications and Evaluations
  • Three years previous experience in administration is required.
  • Experience in Microsoft products and related applications is required.
  • Experience in customer support is also required.

    Job Knowledge:
  • Good working knowledge of office routines and understanding of basic clerical procedures.
  • Knowledge of computer equipment, basic operation troubleshooting.
  • Knowledge of mobile computing devices, and multimedia systems.

    Education Requirements:
  • Completion of Secondary School is required
  • Two years of college studies in business administration is also required.
  • Note: Applications without high school and college certificates will not be considered.

    Evaluations:
  • Language: Level IV English (fluency, reading/speaking/writing) and Level III Kiswahili (speaking/reading/writing) is required. (This may be tested).

    Skills and Abilities:
  • Knowledge of Microsoft Office products is required.
  • Excellent customer service skills.
  • Must have the ability to comprehend basic technical instructions.
  • The ability to work with minimal Supervision is essential.

    Equal Employment Opportunity (EEO):

    The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

    Qualifications:

  • All applicants under consideration will be required to pass medical and security certifications.

    Benefits:
  • Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Nairobi, Kenya may receive a
    compensation package that may include health, separation, and other benefits.
  • For EFMs, benefits should be discussed with the Human Resources Office.
  • The pay plan is assigned at the time of the conditional offer letter by the HR Office.

    Other Information:

  • Hiring Preference Selection Process:Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.
  • Therefore, it is essential that these applicants accurately describe their status on the application.
  • Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

    How to Apply:
  • All candidates must be able to obtain and hold a Local security Certification clearance.
  • To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
  • Please provide the required documentation listed below with your application:
  • Completion of high school
  • Two years of college studies
  • Curriculum Vitae
  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
  • Letter(s) of recommendation
  • Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
  • For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
  • Thank you for your application and your interest in working at the U.S. Mission in Nairobi, Kenya.
  • Interested and qualified candidates should apply online by 26th July 2019
  • For more information and job application details, see; US Embassy Nairobi - Administrative Clerk - Helpdesk – ISC Jobs in Kenya

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