U.S. Embassy in Zambia Work Control Clerk Jobs in Zambia

U.S. Embassy in Zambia Work Control Clerk Jobs in Zambia


The incumbent reports to the Senior Facility Manager, working under their direction to determine work priorities. The incumbent is a primary point of contact for all routine, emergency, and preventive maintenance work orders and requests for services, and assures distribution to the appropriate shop for action.

The incumbent is the customer service representative for the Facility Management section, communicating with personnel from all levels within the Embassy.

Qualifications and Evaluations


  • A minimum of two (2) years of customer-service related experience in an office setting is required.

    Job Knowledge:

  • Must have a good working knowledge of an active office environment; be thoroughly familiar with reporting structures and the standard office hierarchy; must know how to support multiple persons simultaneously including maintaining an adequate stock of office supplies; must know basic math, must know how to set up and maintain a filing system. Must be customer service oriented and able to handle difficult customers with tact.

    Education Requirements:

  • Mandatory: Completion of Secondary School



  • Mandatory: English (Good working knowledge) Written/Speaking/Reading is required. This may be tested.

    Skills and Abilities:

  • Must be a visionary, forward thinker, and quick understudy with an aptitude to learn so he/she can anticipate
    the needs of the office and those individuals he/she supports.

  • Must have excellent interpersonal skills and be able to handle a large workload and multiple tasks simultaneously.

  • Must be organized, methodical, decisive, and have professional telephone skills. Must have strong computer skills, able to use the Microsoft Office Software Suite (Word, Excel, Power Point, etc.).

  • Must have good typing skills to write memos, populate spread sheets, and perform data entry.

  • Must have excellent filing skills to keep track of current and historical information, including documents that must be kept in the maintenance library.

  • Must have a keen aptitude to work independently, have impeccable integrity, strong initiative, good judgment and must maintain confidentiality.

    How to Apply

    For more information and job application details, see; U.S. Embassy in Zambia Work Control Clerk Jobs in Zambia

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