U.S. Embassy in Zambia Mail Room Supervisor Jobs in Zambia

U.S. Embassy in Zambia Mail Room Supervisor Jobs in Zambia


Under the supervision of IMO, manages all unclassified pouch and diplomatic mail operations at the mailroom, supervising and rating 3 Mail Clerks who support all mailroom functions. Serves as primary local liaison with airport authorities, and mail handling contractors. Sorts and distributes mail, processes incoming diplomatic pouches, and prepares diplomatic pouches for dispatch.

Responsible for transportation, safeguarding, receipt and delivery of all incoming and outgoing DPO mail and unclassified diplomatic pouches. Maintains all required paperwork. Ensures all security standards are met for proper storage and handling of DPO accountable mail, DPM registered, certified and pouch material.

Provides guidance to all offices authorized to use DPO and pouch services. Tracks and is accountable for all funds issued to the mailroom.

Qualifications and Evaluations


  • Minimum of two (2) years in external or internal customer service where tasks included, problem solving and mail handling or other related clerical experience, plus one year of supervisory or team lead experience are required.

    Job Knowledge:

  • Thorough knowledge of standard office practices.

  • Knowledge of Department of State Diplomatic Post Office and host country post regulations and procedures; knowledge of local post offices, airport, and train facilities, as well as a local courier systems; good understanding of Mission’s organization, function, personnel, and practices of the agencies to which mail service is provided. Familiarity with Embassy physical layout and locations of individual

  • Have a basic understanding of the Vienna Conventions and other international treaties regarding diplomatic shipments.

    Education Requirements:

  • Completion of Secondary School or Local Mandatory Schooling and received high school diploma



  • Fluent English Reading/Writing/Speaking is required.

  • Good Working Knowledge Nyanja or Bemba is required.

    Skills and Abilities:

  • Must show ability to supervise and manage staff effectively.

  • Excellent interpersonal and customer service skills, including ability to calmly handle customer complaints up to the Executive level.

  • Strong computer skills including typing skills and accurate data entry into web applications, with knowledge of the Microsoft Office Suite (Excel, Word, and Outlook).

  • Must possess a valid driver's license.

  • Must be willing to work flexible hours, if required.

  • Must be able to lift 70 pounds and safely move up to 250 pounds with assistance from coworkers or use of mechanical devices.

    How to Apply

    For more information and job application details, see; U.S. Embassy in Zambia Mail Room Supervisor Jobs in Zambia

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